Customer Service Office

Sandra Lea Eddy

** ***** ******, **********, ** *2125 617-***-**** **************@*****.***

PROFESSIONAL PROFILE

Experienced professional with over 10 years of experience working in customer service and office support roles. Proven ability to

work well with diverse populations of patients, clients, and customers. Proficient in computer operations including Microsoft Office,

Excel, and PowerPoint. Trained and educated in Portability Act laws and regulations regarding protected confidential information.

Exceptional Administrative Support ADP Systems Computer Operations

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Expertise

Outstanding Communication Skills Client Relations Business Relations

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Data Entry & Word Processing Team Management Administrative Support

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Excellent Time Management Jenzabar Ex Training Conflict Resolution

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Professional Customer Service Multiline Telephones Documentation Preparation

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PROFESSIONAL BACKGROUND

Nuance Communications/Office Team, Cambridge, MA 4/2015 4/2017 (Contract Assignment)

Office Manager

• Order office and kitchen supplies, keep office and kitchen areas clean and orderly

• Process interoffice and International FedEx mailing

• Accept, record and process payments for office orders and parking payments

• Multiline telephone system for international calls for orders and service

• Email employees of office changes, moves and updates

ACE Employment, Boston, MA 2013 2015 (Contract Assignment)

Customer Service Specialist/Receptionist

• Manages the customer support operations of the call center while providing assistance to over 80 customers daily

• Assists department managers and team members with processing and completing requests

• Documents all correspondence with clients, students and businesses in the electronic database systems

• Provides direct assistance to Vice Presidents and office managers to resolve computer related system errors

• Collaborates with other departments and divisions to request and obtain information and documentation

Operation Able of Greater Boston, Boston, MA 2014 (Graduate of 2012)

Office Support Assistant

• Facilitated the daily customer service operations in the office by providing support to large volumes of clients and managers

• Prepared documentation for customers, students and President of Operation A.B.L.E. of Greater Boston

• Maintains internal databases, client files, and daily activity reports according to company regulations

• Responsible for outreach correspondence with area businesses including follow up letters

• Created Power Point presentations and information packets for education instructors and job coaches

First Parish Church, Dorchester, MA 2011 2014

Administrative Support Volunteer

• Provided ongoing support and assistance to church administration and leadership team for special projects

• Ensured accuracy of church records and reviewed information with Massachusetts Historical Society database files

• Maintained volunteer scheduling and verified availability for continuous outreach events

• Completed complex documentation related to historical church records dating back to the 1600’s, recorded it on excel spreadsheets

Expressway Motors Inc., Dorchester, MA 2005 2010

Data Entry Operator/Financial Transaction Processor

Conducted operations of a PBX 30 line system

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Provided ongoing close out of complex invoices through ADP Systems

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Resolved customer inquiries and conducted problem resolution strategies to meet special needs and requirements

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Processed financial transactions and completed detailed documentation in the company database

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EDUCATION & TRAINING

Skills2Work, 11/2012 – 07/2013 Operation A.B.L.E. of Greater Boston, Inc., Boston, MA

Certified Computer Repair & Test Technician Women’s Technical Institute, Boston, MA

High School Diploma South Boston High School, Boston, MA

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