Customer Service Sales

MARISA CARRAVETTA

*** **** ****** ******, **********, ONTARIO L4H 1X4

TELEPHONE: 905-***-**** (H) /416-***-**** (C)

EMAIL: ************@*****.***

SUMMARY

Exceptionally talented, knowledgeable and efficient individual, having core focus on customer service relations, cash management, sales role, and an assistant to a leadership role. Seeking a position where I can utilize my experiences and face new challenges.

SKILLS

Excellent communication and interpersonal skills

Ability to develop and maintain relationships with clients and prospective clients

Great command of English language-both oral and written

Pleasant disposition, strong work ethic, dependable and able to work well under pressure

Keen attention to detail, highly organized and results-oriented

Sensitive to diversity of clientele and staff

Team leader, capable of engaging and motivating other employees

Proficient in the use of Microsoft Word, Excel, PowerPoint, internet and electronic mail

Efficient in cash handling and cash holdings

Always willing to learn new things and applying it on a daily basis

EDUCATION

Bachelor of Arts: Sociology in the Honors Program Sept. 1994-Nov. 1998

York University, Toronto, ON

Ontario Academic Credit Sept.1993-Jun. 1994

C.W. Jeffries Public Secondary School Toronto, ON

Ontario Secondary School Diploma Sept. 1989-Jun. 1993

St. Basil-the-Great-College, North York, ON

VOLUNTEER EXPERIENCE

Early Childhood Subsidized Daycare, Toronto, ON 1993-1994

Child Supervisor and Program Development

And Management

St. Francis De Salles Catholic School, Toronto, ON 1994-1994

Teacher’s Assistant –responsible for administration

of regular school curriculum and responsible for

supervision of children and provision special care

for children with behavioral problems

WORK EXPERIENCE

Branch key, fob, and pass code to enter and exit the branch

Cash/coin handling and holding for the entire branch

Responsible for special cash/coin orders in Canadian or foreign funds

Created solid client relationships

Awarded for all the quality sales referral to my sales staff

Providing client with the right banking products and processing the application

Always giving friendly, efficient, and accurate service

Many times given the responsibility of a supervisor role

Educating clients on the different channels of banking

Resolving any banking issues that might arise such as bill payment investigations

Setting up any direct deposits or pre-authorized payments for clients

Given combinations to all the vaults

Responsible for the opening and closing procedures of the branch

Access to the night depository

Provided excellent customer service for client’s daily banking needs such as deposits, withdrawals, bill payments, money orders, bank drafts, stop payments, EFT banking reversals.

Strong organizational and time management skills

WORK HISTORY

Senior Customer Service Representative Aug. 1999- Feb.2017

CIBC 1700 Wilson Avenue North York, ON (Packaged out due to

Restructuring)

HEAD CASHIER AND STORE FLOOR HELP Jun.1991-Sept.2000

Biway Store #58-Jane and Finch Mall,

North York, ON

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