Customer Service Sales

Yolanda Felder

**** *********** ****, ******* ** 77433

**********@*****.*** Phone 832-***-****

Desired positions: Logistics, Customer Service, Distribution Clerk, General Office.

Education: 1977 Graduate of John F Kennedy High School, Richmond, CA

Work History

Opusing Temp Agency

7-22-15 to 3-21-16

Distribution clerk for Air Liuqide, Houston, TX

Confirm shifts to generate invoice to customer. E-mail delivery confirmation upon request. Code invoices for payment. Work closely with accounting.

Various temp positions from 2014-2015

ITW Polymer Coatings North America, Houston, TX

2002-2013

Customer Service

Processed orders via fax, e-mail and phone. Close contact with sales Representatives, contracts and distributors for product pricing and availability. Prepared written and verbal price quotations. Process Credit memos. Problem solve with various internal department to expedite shipments.

Logistics Administrator

Responsible for inventory control, print packing list for packer to prepare shipment. Create bill of lading for Domestic and international orders. Prepare SLI, SED, IMO, IMDG and NAFTA for export shipments. Work closely with freight forwarders and trucking companies to arrange freight pickup.

Bio-Rad Laboratories, Richmond, CA

1979-2001

Traffic Coordinator

Sort and distribute packing list and invoices for foreign shipment. Prepare SLI, SED, IMO and IMDG for export of products. Work directly with forwarding companies to move freight. Type airway bills, filling, answer phones. Problem solve with various internal department to expedite shipments. Prepare work instructions and train new employees.

Skills: Strong commitment to customer service, typing, computer programs, ten key by touch.