Technical Support High School

Michael Anderson

**** ** **** ***#***

Bethany, Ok 73008

Phone: 405-***-****

E-mail: *************@****.***

Objectives

Obtain a position that will enable me to use my strong organizational skills, ability to work well with people and make a positive contribution to the organization.

Education

Putnam City West High School

Attended Putnam City West from 1998-2002 to attain my High School diploma.

Francis Tuttle Bruce Gray Center

BICSI cabling installer 1 certification.

Studied Electronics, Cabling, Fiber Optics, Networking Fundamentals, Signal Processing and Switching.

I attended Francis Tuttle from 2002-03.

Awarded by the National Vocational Technical Honor Society and The President's Honor Society for maintaining a 3.0 and above in 2002.

Oklahoma City Community College,

Received certifications in: CPR/AED training, OSHA 10 training, Tower Safety and Rescue, Snap-On torque tool certified(Mechanical, Electrical and HyTorc, Wind Farm Assistant Certified.

Oklahoma State University at OKC

Wind Turbine Technology

Experience

Sprint Call Center (April 2015-July 2015) Technical Support

Answered calls and assisted customers with questions or issues regarding their sprint accounts and devices associated with their accounts.

Used various tools to assist customers with pinpointing root problems affecting the performance of service and network.

Placed orders for replacement devices if needed or directed customer to store

Hobby Lobby (March 2013-January 2015) Inventory Control

Counted inventory by hand and using scales

Entered numbers in RF scanner to update numbers into computer system

Floated from mail department, inventory control and data processing departments when requested

Helped sort and prepare mail for all Hobby Lobby Stores Nationwide to be sent each day

Delivered store orders to designated sections for order pullers

Xerox-Apple Computers (November 2012-February 2013) Technical Support

Answered calls and assisted customers with technical issues regarding their apple products

Walked customers through troubleshooting issues until problems were resolved

Conway Freight (March 2012-October 2012) Dockworker

Loaded/ Unloaded trailers using sit down forklift

Assisted customers with drop off and pickup orders

Rode with drivers occasionally to help with deliveries

Maintained cleanliness of dock and dock yard nightly

Macy's (November 2011- January 2012) Cashier

Maintained cleanliness of the department

Assisted customers with questions pertaining to sizes, matching, locations of merchandise, and purchases.

Assisted customers with purchases and ran cash register

People Source Staffing(Nestle-Purina) (August 2011-September 2011)

General Labor/Assembly,

Maintained cleanliness of work area.

Inserted promotional products into cat/dog food bags as it ran along the assembly line.

Food Saver Warehouse (March 2011-June 2011) General Warehouse

Stack pallets as merchandise leaves assembly line.

Load/Unload inventory on and off trucks.

Link Staffing(Aaron's Fulfillment Center)

September 2010-February 2011

Load/Unload furniture, electronics and appliances

Maintained cleanliness of warehouse

Pull orders for inventory to be shipped to various Aaron's stores.

Bricktown Auto Bath and Shine (May 2010-August 2010) Car Detailer

Wash, vacuum, wax and shampoo all vehicles.

Associated Wholesale Grocers (June 2008-February 2009) Order Selector

Ran forklift periodically.

Maintained accurate documentation with shipping of inventory to various grocery stores.

Picked orders using an electric pallet jack.

Franklin Electric (September 2007-May 2008) Order Selector

Conducted small shipping and receiving duties whenever requested.

Loaded/Unloaded trucks.

Operated pallet jack, cherry picker and forklift to gather water pumps and other inventory for shipping.

Skills

Highly proficient computer knowledge. PowerPoint, Access, Excel

Stand up/Sitdown forklift certified. 4yrs exp.

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