Active Directory Microsoft Office

Christopher Hart

**** ****** **, ********, ** ***09

443-***-**** ac0rp1@r.postjobfree.com

Work Experience

ManTech International Corporation May 11, 2015 - present

Aberdeen Proving Ground, MD

Tactical Platform/Systems Test Engineer

Test software updates on assigned platforms

Test IAVM/STIG once applied to systems on multiple platforms/OS/network equipment

Work with Microsoft Server and Client operating systems/applications

Update installation, test, and version documentation

Backup installed updates

Troubleshoot software and network problems

Apex Systems July 2014 – April 2015

Aberdeen Proving Ground, MD

High Performance Computer Modernization Program

Linux System Administrator

Red Hat Certified System Administrator

Maintain classified and unclassified Red Hat servers and workstations including running CSA scans, fixing vulnerabilities and applying patches

Maintain unclassified Solaris servers including running scans and applying patches

Install software on Linux desktop machines

Participated in security audit of all systems and applied fixes to affected files on systems I was responsible for

STG/Catapult February 2014 – July 2014

Aberdeen Proving Ground, MD

Army Research Lab Help Desk

Patch hosts for IAVM vulnerabilities

Configure TCP/IP network settings

Troubleshoot access to and function within government websites such as DTS, ATAAPS, DFAS, ARIMS, and GFEBS

Set up connections to local and network printers

Install/troubleshoot software and patch computers for system vulnerabilities

Help users set up their Outlook accounts

Use Active Directory to add computer accounts to domain

Used CA Service Desk incident tracking system to organize user’s problems and get them resolved in a timely manner, also have experience with Remedy

CACI August 2012 – January 2014

Aberdeen Proving Ground, MD

Network Operations Center

Install software

Troubleshoot Microsoft Office, Adobe, and government software

Troubleshoot access to and function within government websites such as DTS, ATAAPS, DFAS, ARIMS, and GFEBS

Fixed network connection issues including VPN

Set up connections to local and network printers

STG June 2011 - August 2012

Aberdeen Proving Ground, MD

Army Research Lab Help Desk

Support 2500+ ARL users

Image laptops and desktops using Norton Ghost

Configure TCP/IP network settings

Set up connections to local and network printers

Install/troubleshoot software and patch computers for system vulnerabilities locally and through remote desktop

Help users set up their Outlook accounts

Use Active Directory to add computer accounts to domain

TekSystems/Lockheed Martin June 2009 - June 2011

Fort Knox, KY

Level 2 Helpdesk Analyst

Installed, troubleshot software including Microsoft Office, Java, Internet Explorer, and proprietary army recruiter programs over the phone, sometimes using remote desktop tools

Fixed problems with VPN, wireless, and LAN network connections

Used Active Directory to maintain user accounts

Troubleshot access to networked printers and scanners

Coordinated with administrators to fix advanced issues with software, network access, printers, email access (Outlook)

Handled issues with VOIP phones, blackberries, and air cards

Supported 25,000+ users including army recruiters, command staff, and ROTC personnel at colleges and universities throughout the country

Education

University of Kentucky September 2002-May 2006

Lexington, KY

BA Telecommunications

Certifications

CCNA, Security+, Net+, A+

Clearance

Top Secret Security Clearance

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