Responsible Technical Support
Resume:
MARY VI G. VILLAFLORES
Blk. * Lot * Richmond Park Townhomes Gen. Trias, Cavite
CAREER OBJECTIVE:
To obtain a career wherein I can utilize and enhance my skills to
make a real contribution to the company's growth and profitability.
JOB EXPERIENCES:
92 Edu Gen. Merchandise November 2009 to Present
Gen. Trias, Cavite Secretary
Responsibilities:
. Responsible in making reports with regards to the shipment and process
necessary documents.
. Responsible in keeping track of the records of the customers with paid
and unpaid accounts.
. Responsible in checking and maintaining balance records with regards
to financial stability of the company.
. Responsible in processing documentary reports to the Municipality of
Gen. Trias, Cavite.
. Responsible in dealing with the customer's demands.
. Responsible in processing licenses of the company.
. Responsible in computing the salaries of all the employees of the
company.
Teletech Corporation March 2009 to July 2009
Bacoor Cavite Technical Support
Representative
Responsibilities:
. Responsible in assisting customers with regards to their problem with
their notebooks.
. Responsible in troubleshooting their notebook's hardware and pre
bundled software.
. Responsible is extending services for out of scope problem.
. Responsible in creating service order if their notebook needs to be
send for repair or for a replacement parts.
. Responsible in educating customers of what to do in case the same
problem will exists.
. Responsible in processing extended warranty for customers with out of
warranty entitlement.
. Responsible in processing service orders for customers who wanted to
purchase notebook's parts and accessories.
Mizpah Tutorial Center June 2002 to March 2009
Tanza, Cavite Private Tutor
Responsibilities
. Responsible in making reviewers of the students during major
examinations.
. Responsible in helping the students with regards to their assignments,
projects and unfinished seatwork.
. Responsible in keeping track of the student's scores and grades,
whether it is passing or failing.
. Responsible in teaching the students advance lessons regardless of the
subject matter.
. Responsible in making everyday impromptu / surprise examination to
assess if the student is learning or not.
Una-mae Gen. Merchandise Inc. Jan. 2007 to Jan. 2008
Tejero, Gen. Trias Cavite Admin Staff
Responsibilities:
. Responsible in making reports with regards to the shipment and process
necessary documents.
. Responsible in keeping track of the records of the customers with paid
and unpaid accounts.
. Responsible in checking and maintaining balance records with regards
to financial stability of the company.
. Responsible in processing documentary reports to the Municipality of
Gen. Trias, Cavite.
. Responsible in dealing with the customer's demands.
HIGHLIGHTS OF QUALIFICATIONS:
. Capable of dealing with different kinds of people.
. Trustworthy, honest, aggressive and eager to learn.
. Customer oriented.
. Persistent in work and achieving goals.
. Proficient in the following software: MS Word, MS Excel, Notepad,
HTML, PC Troubleshooting, DTP, Software Installation, Internet Savvy.
. Typing skills (65 WPM, 100% accuracy)
ELIGIBILITY EXAM TAKEN:
Civil Service Exam
Sub Professional
80.28%
EDUCATIONAL BACKGROUND:
Informatics Computer Institute Jul. 2002 to Apr. 2003
Imus, Cavite CIPP
Southern Luzon College Oct. 1996 to Oct. 2000
Dasmari as, Cavite BS Computer Science
Rosario Institute June 1989 to March 1993
Rosario, Cavite
St. Peter the Apostle School June 1983 to March 1989
Manila
PERSONAL BACKGROUND:
Date of Birth : January 13, 1976
Place of Birth : Manila
SSS No. : 33-5782257-2
CHARACTER REFENCES:
Eduardo Calizo 92 Edu Gen. Merchandise
President 046******* / 091********
Christian Maglian Teletech Corporation
Agent Support Group 091********
Aileen B. Sison Jugro Brokerage
Branch Manager 046******* / 091********
Contact this candidate