Kayla Romeo

**** ********* ******** **** *********, Oregon, 97267 503-***-****

Work Experience

FOOD SERVICES OF AMERICA, WOODBURN, OREGON

Billing and Will Call Clerk, May 2014 – Apr 2017

Transmit information or documents to customers, using computer, mail, or facsimile machine. Hear and resolve complaints from customers or the public. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. File and maintain records. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Receive payment and record receipts for services. Schedule appointments and maintain and update appointment calendars. Keep a current record of staff members' whereabouts and availability. Analyze data to determine answers to questions from customers or members of the public. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

DUTCH BROS., WOODBURN, OREGON

Barista, Oct 2015 – Jun 2016

Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars. Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change. Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary. Balance receipts and payments in cash registers. Brew coffee and tea, and fill containers with requested beverages. Replenish foods at serving stations. Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment. Order items needed to replenish supplies. WALMART, SALEM, OREGON

Cashier, Sep 2012 – Apr 2014

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges. Stock shelves, and mark prices on shelves and items. Request information or assistance using paging systems. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Sort, count, and wrap currency and coins. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Weigh items sold by weight to determine prices. Education

CHEMEKETA COMMUNITY COLLEGE, SALEM, OREGON

Completed coursework towards Nursing, May 2014

MCNARY HIGH SCHOOL, KEIZER, OREGON

Completed coursework towards General, Jun 2011

Additional Skills