**** ** *****

North Miami, FL *****

Phone 305-***-****

E-mail ac0rhv@r.postjobfree.com

Alexandra Carvalho

Objective

To obtain a position within the exciting field of hospitality to utilize my enthusiasm for people and quality customer service.

Education

2012/2014 Miami Dade College Miami, FL.

1994-1996 Colegio Amazonense D.Pedro II Manaus, Brazil

High School Diploma

Languages

English, Portuguese & Spanish

Work experience

2013/Currently TAM airlines Miami, Fl.

Passage Services Agent

Check-in passengers.

Verify passengers’ documentation.

Accept check-in and carry-on baggage to ensure compliance with company requirements.

Direct passengers to boarding areas.

Re-accommodate passengers in case of misconnections/cancellations/delays.

Issue accountable documents (MCO, TKTs, etc.).

Complete documentation required to clear aircraft upon arrival and/or departure.

Open lost baggage claims.

Gate responsibilities on aircraft’s departure and/or arrival.

Sabre and Amadeus proficient

2005/2013 City of Miami Beach Parks & Recreation Miami Beach, Fl.

Recreation Leader

Directs the activities of an assigned recreation center, playground, or community center

Provides input regarding the planning, scheduling, organizing, and directing of city-wide recreation project

Attends meetings with parents

Assists with activities

Costumer service for parent and other patron of the parks

1999/2002

Import and Export Agent

Directs the import/export item to respective locations.

Prepare and edit documents for Brazilian Federal authorities

Customer services with import/export clients

Interact with Brazilian Federal Authorities

Accreditations and licenses

Lifeguard, CPR & AED Certified with American Red Cross.

Training Diversity Training; Sexual Harassment Training; Customer Service Training; Team Building Group Training; In service Training* All training provided by the City of Miami Beach Employee Development Department*

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