Customer Service Information Technology
Resume:
JEROME L. VILLAVER
P-Matinabangon, Bagacay, Dumaguete City
Cell No.: +639*********
Email: **************@*****.***
CAREER OBJECTIVE: To be effective and competent employee in an institution where I can make use of my education, skills, and experience in serving the clients according to the institution’s goal as well as my capabilities and deep dedication to work.
QUALIFICATION SUMMARY
Proficient time management skills
Professional and energy work attitude
Motivated in achieving set goals and deadlines in a timely manner
EDUCATION
Father SaturninoUrios University, San Francisco St., Butuan City
Bachelor of Science in Information Technology
June 2008 – March 2012
WORK EXPERIENCE
Father Saturnino Urios University, San Francisco St., Butuan City
Student Assistant – Nursing Storage Room (April 2008 – March 2012)
Assisted daily office operation as determined by the supervisor
Maintained administrative office tasks such as, filing, running errands, phone calls, data encoding, maintaining inventory and budgeting supplies every semester.
Performed customer service skills
As a senior S.A, I am responsible in preparing the teaching loads of the instructors and other office works.
FSUU Technical Department, San Francisco St. Butuan City
On the Job trainee – Father Saturnino Urios University (April 2011 – July 2011)
Trouble shoot non-functional computers and printers
Reformatting and installing software of the new purchase computers
Check all the computers if there are technical errors by each departments
Networking
Assist in the enrolment as technical member
Venus Pawnshop Inc., Burgos ext.,Butuan City
IT-Staff (December 17, 2012 – May 15,2015)
Trouble shoot non-functional computers and printers
Reformatting and installing software of the new purchase computers
Check all the computers if there are technical errors by each departments
Networking
Check Internet Network
Assist in developed solutions (FileMaker Pro)
Assist in Data Entry
Check Telephone lines
Layout Designs (Business Card, ID, Tarpaulin, Labels & etc.
Back-up data from Servers
Generate up-to-date reports weekly, monthly, yearly
FAPE-PEAC (Fund for Assistance to Private Education - Private Education Assistance Committee)
FAPE Staff (Part Time October 5, 2015 to October 9, 2015 and November 16, 2015 to November 20, 2015)
Prepared documents of the school being visited.
Prepared venue for interviews of teachers and students
Documented the summary report of the evaluation
ASPEX Inc. (Automation Specialist and Power Exponents Inc.)
159 Boni Avenue, Plainview, Mandaluyong City
Tech Field Engineer – GSIS Dumaguete (December 16, 2016 – May 18, 2017)
Network Monitoring
Hardware Monitoring
Kiosk Monitoring (Include configuration, update of SAM chip)
Software Installation and Update
Assisted members in Kiosk
Assisted in Online Enrolment for member
Printer monitoring (include change of toner)
Generate Daily Reports
Layout designs
Set-up Laptop and LCD for Orientation ( Newly hired and Pre-Retirement )
Set-up Polycom for Video conference
Created ticket for hardware and software issues
HONORS, AWARDS, ORGANIZATIONS, ACTIVITIES, ABILITIES:
A member of Junior Philippine Computer Society (JPCS), 2008-2012
Student Assistant Organization – 4th yr. representative (2011-2012)
Attend Telephone Etiqutte Seminar, Father SaturninoUrios University, June 2008
Attend Seminar on Proper Costumer Service, Father SaturninoUrios University, August 2010
Attend Seminar on Personality Development, FSUU, September 24, 2010, March 10,2012
Attend Communication Seminar, Father SaturninoUrios University, May 17, 2010
Computer Literate (Microsoft Application: MS Word, MS Excel, and MS PowerPoint Presentation)
Know Basic Programming (VB.net 2003, 2005, 2008, VB 6)
Know Basic Web-based Programming (Adobe dream weaver 2003, Joomla, notepad++)
Know Basic Database Management (Microsoft Access 2003,2007, MySqL 2005)
Know Photoshop (Adobe Photoshop CS2, CS3, CS4, CS5)
Serve as Data Encoder in every enrolment (2009 - 2012)
Know basic Animation (adobe flash effects 2003, 2005)
National Service Training Program (NSTP) - 2008-2009
Community Extension Service (CES) - 2009-2012
Know FileMaker Pro 11 and 12 platform
REFERENCES:
Sheryl Mae L. Ciencia, RN, MAN
Level 1 and 2 Coordinator, Nursing Program
Father Saturnino Urios University
Tel. No.: (085-***-**** local 1924
Cel No.:+639*********
Daisyrelle S. Palarca
HR Associate
AMA Learning Computer Center
Cel. No.: +639*********
Denis G. Dizon
IT-head
Venus Pawnshop Inc.
Tel. No.: (085-***-****
Cell no.:+639*********
Leo-nelle A. Nocete
Staff Officer 1
GSIS - Dumaguete
Cel no.: +639*********
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