Alejandro Sotelo (Alex)

Phone 561-***-****

ac0rgo@r.postjobfree.com

Results-oriented, hands on professional, with a successful record of great accomplishments in optimizing business and home networks.

Thorough knowledge and experience in Microsoft Windows Servers and Exchange management as well as knowledge of current Spyware and Virus trends including computer exploits and updates.

Vast experience in Wi-Fi and Wi-Fi installations.

Experience in quality assurance, customer service with focus on providing a smooth flow of information to the computer user.

Experience in CAT5, CAT6 as well as Coax cabling.

Major strengths include excellent troubleshooting skills, excellent communication skills, self-motivation, attention to detail, administrative skills, including hiring, scheduling and training.

Fluent in English, Spanish, read and understand French. PROFESSIONAL ACCOMPLISHMENTS

As a Computer Specialist, helped save Palm Beach County over $37,000.00 by upgrading obsolete computers and adding network cabling to the existing network, receiving the “Golden Palm Award” for these efforts.

Recognition of Outstanding Support Performance. 2/98

Employee of the Quarter. 6/99

Worked as a computer consultant for several years. Work included anything from setting up new computers, to setting up complete networks and network servers (including Windows Servers, Exchange, Windows 98, 2000, XP, Vista, 7, 8, 10 and Linux). Helped established three IT businesses from the ground up, including cabling. Co-owner of a computer repair business.

Trained network users in the proper use of email, as well as security measures to avoid virus and spy ware.

Experienced in database data reports using several data retrieval report writers, including Crystal Report writer and SQL tools. Monitor network statistics with monitoring software including remote installations. Monitor remote user input/output to verify data integrity and to provide remote customer support. Provided preventive maintenance at the system level, and kept excellent customer service to the network users.

Performed data backup with several back up programs and with different back up software, including Legato, MS backup, Arc-serve and Back-up Exec and on different media, such as Travan, DLT, 4mm, 8mm and tape changers(robots).

Kept track of computer and software inventory, licenses, maintenance records and equipment warranties. Automated the installation of anti-virus and anti-spy ware updates.

Created Visual Basic programs to automate several routines, including creating and extracting Excel spreadsheets and tables, and manipulating Outlook email and attachments.

Created and updated several Websites in HTML, ASP and Joomla.

Modified network installation software to customize it to our needs, saving considerable time to install workstations. Provided excellent network user support by dealing with day to day customer interaction, and travel to several off site locations throughout Palm Beach County. WORK HISTORY

Alex Sotelo Consulting, West Palm Beach FL 33414 7/2015 – present Title: Freelance IT Consultant

Gee Partnership Holdings, Boca Raton, FL 33487 1/2013 – 6/2015 Title: Computer Specialist

Business Solutions Partners, Boca Raton, FL 33487 9/2009 – 12/2012 Title: Computer Research Specialist

Alex Sotelo Consulting, West Palm Beach FL 33414 1/2005 – 9/2009 Title: Freelance IT Consultant

Shel Swartz Ministry, W. Palm Beach FL 5/2003 - 12/2004 Title: Computer Technician/Consultant.

Pinnacle Financial Services, Lantana FL. 3/2000 – 5/2003 Title: Network Administrator.

Palm Beach County Environmental Resources Management, 6/1996 – 10/1999 West Palm Beach, Fl

Title: Computer Specialist II.

Palm Beach County Water Utilities, West Palm Beach FL 6/1993 – 6/1996 Title: Computer Specialist I.

EDUCATION

Brigham Young University, Laie, HI 1979 - 1983

Degree: Associate of Science

Major: Computer Science, Minor: Education

Kolbe High School, Bridgeport, CT: Diploma 1973 - 1975 COURSES COMPLETED:

PC Troubleshooting –Essential Seminars.

Advanced Pc Troubleshooting – Essential Seminars

Advanced Pc Maintenance – Cornerstone Training Corporation

Supporting Troubleshooting and Optimizing Windows NT – Compu-Master.

Installing, Administering and Optimizing Exchange Server – Compu-Master.

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