Maintenance Worker - Customer Service

MARVIN O. DUNN

*** ******** **, *******, ** *****

Tel: 804-***-****

Email: **********@*****.***

QUALIFICATIONS & STRENGTHS

Management Professional with 20+ years of experience managing supply activities, distribution center operations, and supervising technical instructor. Demonstrate skill in developing staff, operational policies, and training programs for US military supported contracts as well as corporate business; successfully managed large-distribution center daily operations:

Directly manage daily activities of up to 40 salaried and indirectly manage 200 support employees in supply logistics.

Manage scheduling, attendance, policy compliance issues, and conflict management.

Insure safe working environment and safety program compliance initiatives.

Monitor quality requirements and lead quality improvements to achieve zero defects both internally and externally.

Develop and initiate sustainable process improvements that insure goals and objectives are achieved.

Strong communication and leadership skills at all levels from operations workforce to Senior Management.

Routinely collect and review data to analyze organizational and individual performance, create and implement action plans; facilitate cross functional employees to support overall supply operations.

Promote work team environment and foster continuous improvements in safety, workplace organization, and efficient work processes.

Budget planning and forecasting; knowledgeable in coordinating and managing operational budgets, travel expense, and training facility and equipment requirements.

EDUCATION & TRAINING

John Tyler Community College, Chester, VA – Associates Degree: Business Management 05/2006

EMPLOYMENT HISTORY

Prager Child Development Center, Ft Bragg. Bragg, NC 10/2/2014 – Present

I am assigned to a Child and Youth Services facility. I provide assistance and support to the staff in maintaining and up keeping of the facility grounds and related equipment. Perform the use of trade practices associated with carpentry and painting as well as work involving operating various motor vehicles.

Monitors outside areas to ensure proper installation provided grounds and maintenance support have been received. Conducts and documents daily safety inspections of facility and grounds. Monitors access to the facility and grounds to ensure security is maintained.

Drives government provided vehicles to pick up and deliver supplies and food from the original source to the facility. Drives government vans with a capacity of 15-24 passengers to transport children/youth on field trips or to and from school or accompanies walking children to/from school.

PD Systems, Aerial Delivery Field Service Dept, QMC&S, Ft. Lee, VA 06/1/2012 – 05/ 2014

Lead Instructor

Lead instructor providing directives and technical support to seven subordinate instructors to certify Department of Defense personnel on sling-load operations, both resident and non-resident courses; taught the technical aspects of sling-load operations through classroom instruction and hands-on training experiences.

Provided excellent customer service to client (Military and DOD civilian personnel), ensured training was in accordance with Training and Doctrine Command (TRACOC); ensured equipment for training was available, and serviceable.

Traveled to various military bases within the continent of United States and outside the continent of United States; coordinated with travel agent in booking flights, hotels and rental car reservations; built training and traveling schedules for instructors.

Developed, maintained, and communicated up-to-date information of the course products, service features, and accessories. Validated information from technical and field manuals were up to date.

Accounted for all students in the training program, ensured safety was paramount.

Cubic Applications, Inc., Aerial Delivery Field Service Dept, QMC&S NCOA Ft. Lee, VA 09/2008 – 05/2012

Training Developer/Instructor

Certify personnel on sling loading equipment; developed collective and individual training materials to support unit and retail supply logistics training for basic and advanced students in accordance with Army policies and TRADOC guidelines.

Maintained valued relationships among Combat developers and proponent organizational, QMC&S Logistic Training Department and the Combined Arms Support Command (CASCOM) elements to ensure training was conducted in accordance with specific Program of Instruction (POI).

Used Automated Systems Approach to Training (ASAT) systems and computer software utilities to support training; prepared and designed visuals and computer based instruction to include interactive instruction for use in resident and nonresident courses; developed practical exercises and handouts to enhance and reinforce training material.

Evaluated instruction for feedback to develop more efficient and quality training support packages (TSPs); researched and conducted analysis; designed and developed curriculum and training schedules.

Managed instructor scheduling and travel reimbursement; ensured compliance with budget guidelines and the timely reimbursement of expenses to employees. Diligent in negotiating fair and reasonable travel fares for air, ground, and lodging expenses.

Wal-Mart Distribution Center, Sutherland, VA 07/2001 to 09/2008

Manager

Served as the area manager for the shipping department, managed the daily loading of out bound trailers; on-time deliveries, freight accountability and sheer load quality for each trailer.

Provided area training (computer base learning), freight accountability (tracking freight), and the daily tasking of staffing and managing operations for 36 lanes.

Ensured the overall safety of associates working around heavy power equipment (standup forklifts) and electrical roller conveyors; monitored areas for hazardous conditions and compliance to all work processes.

Managed security and loss prevention program; monitored workers handling merchandise, reviewed daily logs, invoices, shipping documents for discrepancies. Worked closely with security personnel to ensure facility access compliance.

US Army, 7th SFG (A), Ft. Bragg, NC – Detachment Sergeant 08/1997 to 10/2001

Instructed of the Parachute Rigger Course (92R), Small Group Leader of the BNCOC, Section Sergeant, and Detachment Sergeant for the Group Support Company 7th Special Forces (Airborne) deploying to South and Central America.

SPECIALIZED TRAINING

Advanced Leader Course & Small Group Leader (ALC)

Senior Leader Course (SLC)

Basic Leader Course (BLC)

Professional Leadership Development Course (PLDC)

Military Standard Transportation and Movement Procedures, September 1998

Instructor Development Course, January 25, 1993

COMPUTER SKILLS

Use and update applications to include MS Word, Excel, PowerPoint as well as various proprietary systems to manage (monitor, report, and track supply). Retrieve and analyze various data sources to identify business or employee performance issues, track project status, prepare instructional materials, as well as word-processing.

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