Customer Service Construction

Stacey Barnett

Summary

To obtain a management position in custom\Simi custom building environment where I can utilize my past experience and training.

Skills

Understanding Osha requirements, complying to

code.

Dealing with and understanding city requirements

and code.

Understanding city prints and city inspectors and

their requirements.

Meeting with city inspectors and engineers

Understanding customer concerns, and how to

deal with that.

Understanding how to communicate with sales

team and the design center.

Understanding the complete function of a building

and to communicate this to a customer, giving a

complete Orientation "hands on experience"

Most of all, meeting budget.

Accomplishments

H.B.A. Certification, Red cross CPR and first aid certification, Knowledge of buzz saw, Hyphen solutions, Certification of levels one and two in Outlook, Storm Water Management During Construction Erosion Control Supervisor Training, Customer Service Training with Carol Smith. Experience

Warranty Field representative

September 2017 to Current

Century Communities - Greenwood Village, CO

Maintain all homes from closing with a 30 day walk and a one year walk. Understanding how to deal with construction concerns. Understanding Warranty Manual. Knowing guidelines and Standards. Contact customer for Scheduling and overseeing all trades making sure all work is clean and completed. Assistant Supperintendent\ Customer Liaison

May 2003 to January 2010

Standard Pacific Homes - Denver, CO

* Asst.Superintendent- Daily management of homes under construction including: Scheduling trades, overseeing day to day functions, control of materials on site, making sure every job meets a timely schedule, complying to code.

Meets Osha requirements, meeting with contractors, trades, and city inspectors., understanding city prints and city requirements., Dealing with and understanding customer concerns., Conducting the orientation, explaining the function of the building., giving the customer an " hands on experience", customer service. Most of all meeting budget requirements.

2885 E.Midway Blvd.#1143, Denver CO 80234

Home: 303-***-**** - Cell: 303-***-**** - ******@*******.*** Customer Liaison

July 2003 to January 2010

Standard Pacific Homes - Denver, CO

Established procedures, guidelines and objectives for this new program. program was designed to provide direct contact for homebuyers during the construction progress and up to one year after closing. To include: contacting and keeping out of state customers up to date with construction via calls, emails and photo's. In a closing packet would include, map of area, churches, schools, libraries, and surroundings, all info needed for utilities. Giving them a "personal builder" Assistant Superintendent

March 1995 to March 2003

The Genesee Company - Golder, CO

Daily management of homes under construction including; Scheduling, Quality Control, Complying to Code Requirements, Complying to Osha guidelines, Overseeing inventory of all materials, Conducting the orientation with the buyer, explaining function of building, Maintaining the relationship, taking care of all warranty issues for 45 days after closing.

Flooring specialist

April 2015 to August 2017

Home Depot - B roomfield, CO

As a Flooring specialist, I helped design flooring, tile, carpet, finished and unfinished hardwoods, laminate flooring. I also held classes on how to install.

I was to schedule flooring measurements, I also was to sell all types of flooring. We also had window coverings, all types of blinds, shutters, and drapes. I was in control of ordering and scheduling installs. Education and Training

GED : high school, 0

Haltom High School - Haltom City, Texas, Tarrent

I went back to school acquired my G.E.D.

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