Customer Service Information Technology

Elsa Yohannes

**** ******** ******

New Carrollton, MD 20784

ac0rdy@r.postjobfree.com - 301-***-****

Customer Service/ Phlebotomy tech

To work in a dynamic environment to align my professional skills with progressive tasks wherein

Application of my work experience and superb work ethics provide significant contribution to a company's success.

WORK EXPERIENCE

Phlebotomy Technician

Holy Cross Hospital - Silver Spring, MD-March 2016 to Present

Blood collection by venipuncture and capillary technique from patients of all age groups, Ensures accurate collection of requested tests from patient through venipuncture, finger stick or heel stick. Maintains positive patient identification during specimens collection. Communicates to nursing personnel or physician office relative patient information regarding collection. Interacts with co-workers, visitors, and other staff consistent with the core values of the hospital. Centrifuges, separates, and distributes the specimens to the appropriate sections. Utilizes the Laboratory computer to log, edit, cancel, receive and print physician test requests.

Phlebotomy Technician

American Red Cross - Baltimore, MD-June 2015 to March 2016

Responsible for obtaining blood specimens from donors by a variety of techniques. Balance production, donor care & quality requirements to meet daily blood collection goals. Take the time to personally connect with donors listen to their stories and help them understand the value of their donation. Being detail oriented all day, every day, to ensure that the blood we collect meets regulatory contribute to a friendly and fun environment. Team up with co-workers to keep our donors coming back again and again. Be a model of professionalism and compassion while serving donors

Banquet Server

Key Bridge Marriott - Arlington, VA-June 2014 to August 2015

Welcome and acknowledge all guests according to company standards anticipate and address guests service needs. Prepare coffee breaks, carts and stations with appropriate food and beverages. Prepare tables, action stations, buffets, service carts. Monitor tableware to ensure it is presentable to guests. Also maintain cleanliness, sanitation, and organization of assigned station and Service areas. Assist individuals with disabilities,

Recreational Assistant

Spring Hills Senior Communities - Alexandria, VA-April 2012 to December 2013

Assists in planning, coordinating, and evaluating resident activities. Encourages resident participation in programs and activities. Escorts residents on activities away from the property as assigned Assists with the registration of residents for trips and programs. Conducts various activities at the direction of the Activities Director. Maintains general observation of residents and shares appropriate information with staff.

Material Handler

McKesson Corporation - Landovere, MD-April 2006 to March 2012

Verify and check labels for pharmaceutical products. Verify quantity and quality of medications. Pack, prepare and arrange products for distribution.

Store Clerk

BIG Kmart-May 2002 to 2006

Handle cash/credit card transactions to ensure that the appropriate charge is collected from all customers. Learn and execute accounting procedures. Place, remove and arrange shelves as needed. Provide great customer service to each and every customer.

Restaurant Server

Olive Garden - Bowie, MD-October 2003 to November 2005

Take orders and provide excellent customer service. Maintain and organize work area as well as paper work.

Respiratory Therapy Equipment Tech

Providence hospital - Washington, DC-August 2000 to January 2001

Respiratory Therapy Equipment Tech Arrange, prepare and clean equipments before and after use. Handle equipment requests by Doctors, Nurses and others.

EDUCATION

Associate in Computer Information Technology

Prince's George's Community College - Largo, MD

SKILLS

Phlebotomy tech/CPR / Medical assistant

CERTIFICATIONS/LICENSES

Phlebotomy tech

July 2016 to July 2017

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