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Sales Technical Support

Location:
Odessa, FL
Posted:
June 08, 2017

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Resume:

**** ***** **** *****

Odessa, Florida *****

Phone 813-***-****

E-mail ac0rd8@r.postjobfree.com

Tonya Barganier

Summary

Highly experienced Marketing Professional seeking a challenging growth opportunity in business management, marketing implementation strategies or related field. Demonstrated ability to improve organizational effectiveness through implementing administrative market focused strategies. Proven competency in situation analysis, product management and customer support. Excellent communicator and team player with a successful record in achieving organization skills and objectives. Experienced with issuing purchase orders, invoicing, accounts receivable, accounts payable, general ledger entries and reporting.

Acosta Sales & Marketing

Employment

2015-Present

Business Manager Assistant

Assist the Business Manager fulfill responsibilities for client proprietary sales planning and tracking systems. Update client reports such as distribution tracking, pricing reports and business initiative tracking. Work with category development mangers in preparing post promotions analysis for manufacturers. Assist Business Managers in Market Development funds according to manufacturer’s requirements. Implementation of Event Scheduler technology to generate customers contract and maintain all relevant product data with APL, New Item Entry, Pricing, Client and Customer data.

2014 - 2015

Sales Support Claims/Invoicing Clearing Administrator

Responsible for handling multiple task including claims/invoicing by clearing and monitoring in client proprietary system. Orders/Invoicing are cleared to client’s guidelines in various appropriate method and systems for monthly reports. Extracting various items of information from invoice and purchase orders to provide to customers through scanning or emailing.

2014 - 2014

Retail Sales Merchandiser

Execute sales and merchandising plans along with performing special projects weekly, monthly reporting and meeting deadlines. Responsible for maintaining full distribution and display of products in assigned accounts. Use consultative selling skills to negotiate place of primary, secondary and end cap displays along with building relationships with store managers.

FIS- Temporary Contract Position

2013 – 2013

Customer Service Associate

Provides customer support to business customers via the telephone and/or Internet. Handle customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty administration, billing and payment posting concerns. For product or service-related issues, responsible for identifying and transferring customers to appropriate Product Support Specialist. Perform other administrative duties as assigned.

Sara Lee Foods

2004 - 2013

Field Sales Merchandiser

Territory sales and merchandising for 80+ Wal-Mart Supercenters across two states.

Responsibilities include maintaining distribution levels of 95% or better for 200+ Sara Lee Foods items, selling incremental displays, and maximizing COMAC period sales by ensuring store-level execution. Increased territory distribution from 89% to 97%. Assigned additional responsibilities by direct manager along with daily SOP’s. These included ad hoc trackers of sales team initiatives and competitive activity reporting.

2002 – 2004

Project Administrator

Initiated, coordinated, analyzed and executed product adoption notices to produce kid’s apparel for the garment industry. Create prototype for the manufacture to begin the production for the testing process. Approve product specifications then begin produce the new products.

Digital Insight (Intuit)

2001 – 2002

Implementation/Project Coordinator

Responsible for follow up of scheduling, implementing, testing and delivering of on-line financial products, as well as overseeing the creation of client web pages. Responsible for scheduling and providing functional client software training of online products and the company’s Administration Platforms application and daily SOP’s. Responsibilities also included assisting with the daily operation and project organization, including but not limited to project management, client interfacing, developing internal and external documentation and problem solving. Communication functions included daily updates with new and existing clients, as well as internal partner. Emphasis placed on timely delivery of excellent quality products, service, and education with constant focus on delivering on commitments.

M&I Data Services (Metavante & ADP)

1999 –2001

Business Express/Moneyline Express Technical Support

Provide customer support via M & I RCS application by investigating and resolving issues reported by external partners. Responsibilities include implementing external partner accounts along with first line support of application issues related to Business Express and Money line Express applications used by business partners. Note: Business Express was sold to Metavante.

1998-1999

Technical Support Analyst

Responsibilities included troubleshooting client software and related applications. Responsible for client software implementation, transmission of data files from banking partner and related and technical functions. Assisted clients with funds transfers, cash disbursement setup and

transmission software. Provided customer support using VT100 and Rola by investigating

and resolving issues reported by external partner. Responsibilities included implementing client accounts and reviewing software issues related to Electronic Banking/Electronic Bill Payment integrated with Peachtree Accounting Software, BuildSoft, CreateACheck and Business Express

Bill Pay partners, Checkfree and various vendors. *Note: April 1998, Electronic Banking Service was

sold to M&I Data Services

NATIONS BANK (Bank of America)

1996-1998

Project Analyst

Responsible for analyzing projects of fortune 500 partners, with the intention of securing additional

business opportunities. Used MS Access to sort relevant information and produce supporting

documentation for the project team’s review and process reengineering. Assisted external and

internal partners with reporting and verification of system functionality

1994-1996

Technical Support Analyst

Responsible for implementing and supporting client systems using microcash and non-microcash

Software. First line client technical support, while also serving as a liaison between external and

internal partners, Treasury Management and other company regional technical issues.

1994-1994

Loan Documentation Specialist

Responsible for implementing loan origination systems for external partners. Extensive use of communication skills when dealing with external partners and internal operations. Responsible for implementing loan documentation, with responsibility for all loan origination packages being processed in a timely manner

1992-1994

Payment Specialist

Responsible for invoicing and posting purchase orders for internal and external partners. Maintained control over activities related to accounts payable and receivable which are assigned to the individual client portfolios. Responsible for process reengineering of departmental policies, with regards to tax regulatory issues. Took an active role in all conversion activities, along with capturing of reporting and statistical data. Cross-trained to provide cross-functional back-up to all departmental staff.

1985-1992

Funds Administration Team Leader

Responsibilities included monitoring the workflow of 135 Concentration Accounts with a daily average of $500,000 in funds transacted per account. Ensured deposit transmissions were balanced and met required federal deadlines. Working knowledge of Treasury Cash Management System (TGA), C&S Maximiser Products, Atlanta Plan, Balance Reporting and Series EE Bonds.

Computer Skills and Proficiencies PIVOTAL, Ariba Purchasing System 7.0, Clarify

Proficiency with Microsoft Office Suite including: Word, PowerPoint, Excel, Project, Access, Visio, Lotus Notes, Outlook, Accounting SAP and CRM

Education and Certifications

Accounting Principles 1 and 2.

Time Management and Effective Conflict Resolution

J.E. Brown High School, Atlanta, GA graduated 1984

Memberships, Organizations and Affiliations

Brand Ambassador for: R.O.I Marketing, Front Row, Kube Marketing, Events and Promotions

Florida Hospital Volunteer

Veterans Hospital Volunteer



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