Customer Service/Technical Support/Receptionist/Administrative Assista

MARIE RAJKUMAR

203-***-**** *****.**********@*****.*** 94 Country Pl, Shelton, CT 06484

Summary

Customer Service Representative well-versed in handling calls and assisting customers with their issues .Devises innovative strategies to resolve recurring problems .Dedicated at effectively maintaining call logs,adhering to company policy and using the respective computer applications.

SKILLS

• Team player • Documentation

• Detail-oriented • Strong communication skills

• Patient • Innovative thinker

• Creative problem solver • Quick learner

• Strong client relations • Customer interface expertise

• Adheres to customer service procedures • Skilled in call center operations

Work History

12/2006 to 01/2008

Senior Process Associate

TATA consultancy Services – Chennai, Tamil Nadu, India

HOME DEPOT

•Installed software, modified and repaired hardware and resolved technical issues.

•Provided base level IT support to non-technical personnel within the business.

•Managed call flow and responded to technical support needs of customers.

•Resolved customer issues in a clear, courteous and straightforward manner.

•Demonstrated professionalism and courtesy with customers at all times.

•Identified and solved technical issues with a variety of diagnostic tools.

•Conducted research to address customer concerns.

•Answered telephone calls promptly and minimized delays that could lead to abandoned calls.

•Compiled and accurately entered electronic data.

•Appropriately documented all transactions and pertinent interactions.

•Used scripting skills to contribute to internal tools.

•Managed customers' expectations and experience to a high degree of customer satisfaction.

•Used ticketing systems to manage and process actions taken.

DEUTSCHE BANK

•Obtained scanned records and uploaded them into the database.

•Reviewed and updated client correspondence files and scheduling database.

•Entered numerical data into databases in a timely and accurate manner.

06/2006 to 11/2006

Technical Support Executive L2

SUTHERLAND GLOBAL SERVICES – Chennai, Tamil Nadu, India

MICROSOFT

•Provided assistance to customers with Windows XP and Windows Vista.

•Walked the customer through step by step procedure in troubleshooting.

•Managed call flow and responded to technical support needs of customers.

•Installed software, modified and repaired hardware and resolved technical issues.

•Identified and solved technical issues with a variety of diagnostic tools.

•Provided high level end-user troubleshooting and desktop and laptop support on Windows.

•Worked towards providing high level customer satisfaction.

•Conducted research in providing resolution to complex issues.

•Educated the customer on basic level troubleshooting in future .

11/2005 to 06/2006 Technical Support executive L1

24by7 – Chennai, Tamil Nadu, India

DELL

•Provided technical support to customers using Dell desktop with Windows XP .

•Identified and solved technical issues with a variety of diagnostic tools.

•Installed software, modified and repaired hardware and resolved technical issues.

•Managed call flow and responded to technical support needs of customers.

•Reviewed technical documentation and procedures.

•Defined and documented technical best practices.

•Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

•Referred major hardware and software problems and defective products to vendors or technicians for service.

•Applied performance tuning techniques.

•Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

•Repaired and replaced hardware.

•Ordered necessary supplies and parts to repair malfunctioning hardware.

Education

2004

BBA : Business Administration

Cauvery College For Women - Tiruchirappalli, Tamil Nadu, India

2007

(Chartered Accountant) : Accounts

THE INSTITUTE OF CHARTERED ACCOUNTANTS OF INDIA - Chennai, Tamil Nadu, India

2004 DNIIT : Computers

National Institute of Information Technology - Tiruchirappalli, Tamil Nadu, India

Community Service

Religious Education Principal

St. Lawrence Church, Shelton, CT 06484

Taught elementary school kids about faith, kindness and discipline for the last 4 years.

Graduated to being a Principal this year.

Acted as a liaison between the religious education office and the teachers.

Addressed grievances from time to time .

Making sure the kids behave at all times .

Addressing any inquiry from parents every now and then.

2014 -2017

2012- current

BookFair Chairperson

Long Hill Elementary School,Shelton

Chaired the Scholastic BookFair for grades from K-4 .

Acted as a liaison between the Scholastic BookFair consultant and the school.

Delegated work to the volunteers.

Helped with physical setup,closeup of the fair.

Advertised for the fair through sending weekly flyers,Facebook,email,posters.

Handled large amount cash,check,credit card transactions.

Operated cash registers and trained some volunteers in doing so as well.

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