Administrative Assistant Customer Service

Ruth Bupp

* ******** ****** *******, ** ***** ● 717-***-**** ● ******@*****.***

Professional Summary

Highly organized and detail-oriented Administrative Assistant with more than 14 years of experience supplying thorough, organized administrative support to Technical Service and QA senior managers in a fast-paced office environment. Ability to multi-task and prioritize in a pressured environment. Team player willing to take on new tasks and assist others when needed.

Skills

• Professional phone etiquette • Proficient in Word, Excel, and Outlook

• Accurate and detailed • Employee training and development

• Flexible • Excellent communication skills

• Customer service oriented • Works well under pressure Work History

Technical Services Administrative Assistant / QA Associate 2002 - 2017 Pharmaceutic International Inc. (Pii) – Hunt Valley, MD.

• Created and issued batch records and packaging and labeling records for manufacturing

• Tracked projects from beginning to end and reported progress to managers weekly

• Coordinated revisions and approval of projects with clients and internal personnel

• Created training binders for 9 employees and assisted in training new hires

• Logged / distributed daily work and set priorities and deadlines to meet manufacturing schedule

• Revised SOP's (Standard Operating Procedures) to stay within regulations and to streamline procedures

Accounts Payable Clerk 1989 – 2002

Random House – Westminster, MD.

• Informed vendors of the status of their invoices via the telephone

• Create, maintain, and enter client information in the SAP database

• Operate office equipment, such as fax machine, copiers, and phone system

• Review/approve work done by others and check for accuracy

• Coded and entered approximately100 invoices each day into the in-house accounting software