Customer Service Professional Experience
Resume:
Maritza Rentas
Maritza Rentas
*********@*****.***
Rochester, New York
OBJECTIVE
To obtain a full time position providing Information Technologies support, including PC hardware, software, and networking installation and troubleshooting. CERTIFICATIONS
● A+ Certification ( pending )
● Computer Support Specialist Certificate
● Cisco IT Essentials Certificate
● Cisco Introduction to Networking Certificate
PROFESSIONAL EXPERIENCE
PC Skills
● P C hardware and software installation, troubleshooting
● Build/rebuild/upgrade computer hardware
● Identify and resolve software and hardware conflicts
● Installation of service packs and upgrades
● Identify various topologies, protocols, transmission media, networking operating systems
● Configure the windows desktop and user environments Problem Solving
● Resolved escalated disputes for Technicians by compiling and acquiring inventory details from Purchasing and Engineering.
● Identified & presented trends in issues as they occur to minimize interruption in service.
● Adhered to company & government regulations, procedures, guidelines & deadlines. Planning
● Scheduled & contracted third party vendors for projects involving installation and removal of equipment
● Created & submitted purchase orders to vendors with the responsibility in asset validation and data entry accessed comprehensively by the business.
● Strategized critical thinking for alternative solutions. Customer Service
● Provided professional services to both internal and external customer, conscious of retaining the current client-base and a passion to grow the business with new leads.
● Maintained composure & perseverance handling unresolved inquiries and collaboratively investigated for resolution.
● Strong follow-up skills for feedback, inquiries and disputes in all aspect of the careers. Maritza Rentas
2/3
PERSONAL DEVELOPMENT
● Analytical troubleshooting
● Process Improvement
● Data Analysis
● Interaction Skills
● Team Building
● Diversity Training
● Very strong organizational skills
● Bilingual-English/Spanish
EMPLOYMENT HISTORY
Unisys Rochester, New York 2016- P resent
IT Help Desk Support
Kelly Services, Rochester, New York 2014- 2 015
Account A dministrator
Randstad, Fairport, New York
Escalation D esk Representative 2013-2014
Pitney Bowes Management Services, Rochester, New York Fleet Administrator 2011-2012
Remedy Intelligent Staffing, Rochester, New York
Contract Credit Analyst 2007-2010
XES, Inc, Rochester New York
Credit and Collections Admin 2000-2003
EDUCATION
Monroe Community College A.A.S. Accounting
Maritza Rentas
3/3
Nazareth College In Progress
Monroe Boces Computer Support Specialist
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