MISAKO HIGA

Freehold, NJ *****

Phone: 646-***-**** ac0ra8@r.postjobfree.com

https://www.linkedin.com/in/misako-higa-47a77b21/

SENIOR SOFTWARE QA TESTER / Android application Developer

Expert in Automated Testing Prior Developer Experience 12-Year Record of Proven Results

9 years of extensive experience in Quality Assurance in all phases of Development Software Development Life Cycle with major emphasis in Testing phase.

Highly analytical, very thorough, excellent troubleshooting skills, quick learner, team player, flexible, multi-tasking ability, enjoys challenges, highly productive in high pressure environment, hard worker.

Backed by strong credentials including a computer science degree, Microsoft and SUN certifications; multi-lingual and cross-platform skills in Windows, Linux and Unix, experience building Android mobile application.

TECHNOLOGY & TESTING PROFICIENCIES

Testing / Managemet Tools:

Froglogic Squish GUI tester, JIRA, SVN

Testing Methodologies:

System Testing, Regression Testing, Feature Testing, Validation

Scripting / Tools:

Eclipse, Java, SQL, ANT Scripting, Perl Scripting, VB Scripting

Systems Database:

Unix, Linux, Windows MSSQL, MySQL, Oracle, DB2

PROFESSIONAL EXPERIENCE

INFORMATION BUILDERS: NYC, NY

Software developer specializing in Business intelligence analytics, Enterprise Integration and Data integrity solutions.

Senior Software Quality Assurance Tester, 2007 to 2015

Developed test planning, test cases and executed both manual and automated testing of versatile java based integration solution software.

Monitor successful completion of quality initiatives to suit every step of the software Development life cycle SDLC.

Involved in development of iWay CEP Enable integration project using agile methodology to ensure the new features meet the customer requirements and acceptable quality assurance standards.

Worked closely with members of the Development Team and Product management to review the designs of systems, implement test plans, and test the quality of software products.

Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers and supervisors.

TISI(USA), INC.: STATEN ISLAND, NY

Computer systems integrator, Data center operations

System Administrator, 2003-2006

Configured, installed, and maintained the operation of local area network products and services on windows 2003 and XP environment. Accomplished the setup of new wireless network, administration of email accounts, and support on day to day network maintenance including troubleshooting network and hardware problems, and updates of the virus programs and security policies.

Regular onsite data and systems management back-up and restores.

Assumed responsibilities to resell a Japanese software program and its technical support services to the prospective clients.

Created and maintained the company website.

TCY TECHNOLOGIES INC.: NYC, NY

Information technologies and services

2nd Level Help Desk support (Consulting work at Mitsubishi International Corporation), 2001-2002

Configured and Setup new systems for users. Loaded Win2000 Ghost images to reduce setup time from 5hrs to 3hrs. Customized user's local and network profiles with applications such as Citrix ICA Client, Remote Access Client, Louts Notes R5 client.

Troubleshooted and resolved hardware/software issues on WinNT4 and 2000 environment. Handled from PC break fix to support on Hp printers, scanners, Citrix terminal and Lotus Notes R5 migration.

Created script files using shell and VBScripting to automate helpdesk tasks. This script creates new network user accounts and setup network printer connections, which eliminated potential human error and reduced many helpdesk tasks.

FINLAY FINE JEWELRY CORPORATION: NYC, NY

Fine jewelry retailer

Helpdesk Analyst, 1998 - 2000

Troubleshooted in-house application and hardware problems for Windows3.x/95/98, Lexmark, HP, Sato, Panasonic printers, Fountain, Compaq Presario, Dell, IBM Thinkpad, Outlook 97, and SYSM running on IBM OS/390 Mainframe.Provided essential role in integrity checks of sales data stored in IBM Mainframe.

Participated in workstation rollout for 45 locations. Provided technical support for Outlook mail clients and workstation user profile setup.

Facilitated and dispatched escalated problems to the specialized departments.

EDUCATION & CREDENTIALS

Sun JAVA 2 Platform Programmer, Solaris 7 System Administrator (Part I), Microsoft MCP

Android Application Developer – Course at Rutgers University, Feb 2016

Bachelor of Science – Computer Science, Keene State College, Keene, New Hampshire, 1998

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