Customer Service Manager
Resume:
LEEANDRÉ GRANT
Brandywine, MD *0613
Home Phone: 301-***-****
Cellphone: 240-***-****
Email: ********.*****@*****.***
SUMMARY OF QUALIFICATIONS
• Held a Top Secret (SCI) Clearance up to retirement date of 31 July 2013.
• Meticulous attention to detail. Always striving to be the best, “Get it right the first time” approach.
• Prioritizes complex issues ensuring all task are completed in a timely and organized fashion to meet organizational needs.
• Strong leadership and interpersonal skills that promote teamwork, raise morale and contribute to total quality management concepts.
• Well versed at scheduling meetings; drafting, proofreading and disseminating organizational correspondence; experienced travel arranger.
• Forward-thinking Administrator, experience attained by over 24 years of diverse administrative assignments around the world.
• Extensive HR experience in Personnel Training and Development, Budgeting and Conflict Resolution.
• Unmatched customer service, analytical and mentoring skills, mission first, people always approach to success.
• Results-oriented Manager with over 24 years of administrative and military personnel management experience. PROFESSIONAL EXPERIENCE
Management Analyst (Innovative Management Strategists)(Federal Contractor for Military Commissions Defense Organization) July 2016 – March 2017
Created, verified and processed travel orders and travel claims for Military Commissions Defense Organization personnel. Processed and obtained travel/country clearances for foreign travel as well as Guantanamo Bay, Cuba. Provided direct support to Victims Witnesses Family Members who were affected by the personnel on trial in Guantanamo Bay, Cuba. Branch Head/Administrative Officer (Office of Military Commissions) March 2008 – August 2013 Highly skilled Administrator/Branch Head whose analytical and customer service skills provided total force manpower presentation to the Convening Authority and Senior leadership in direct support of the trials for unlawful enemy combatants that are being held in Guantanamo Bay, Cuba.
§ Interfaced and coordinated with multiple joint services agencies to address and resolve manpower shortfall resulting in attaining proper manning levels to effectively execute the Secretary of Defense’s #1 legal priority.
§ Created, documented and executed administrative standard operating procedures allowing for precise communication of all administrative needs to the Convening Authority, a Senior Executive Service (SES), and Senior Leadership. Personally responsible for the administrative needs and direct administrative support of over 750 military and civilian personnel spread throughout the DC Metro area and Guantanamo Bay, Cuba.
§ Provided comprehensive management oversight and guidance as the Manpower Analyst to Senior Leadership for proper placement of personnel with the proper skill level in billets aligned to the commands Activity Manning Document.
§ Established, coordinated, and lead routine meetings between billet stakeholders, manpower, plans and programs managers, and human capital subject matter experts maintaining clear lines of communication and understanding of the Military Commissions critical mission requirements and role in the trials being held.
§ Created and implemented key vetting procedures for military personnel being assigned to the Military Commissions. This forward thinking approach lead to the prevention of assigning personnel that may have conflicts of interest issues that could have unnecessarily delayed the continuation of these high visibility trials.
§ Direct liaison between the Military Commissions Senior Executive Personnel and Joint Service Agencies for all administrative functions.
§ Served as Command Senior Enlisted Advisor, provided career guidance, counseling, and mentorship to all the Enlisted Sailors, Airmen, Soldiers and Marines assigned. LEEANDRÉ GRANT
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Department Head/Administrative Officer (Explosive Ordnance Disposal Mobile Unit 4) July 2005–March 2008 Department Head/Supervisor for Administrative Personnel Specialists. Directly supervised a five-person team responsible for the overall administrative operations and tasking for the forward deployed EOD Mobile Units assigned as Expeditionary Operations Task Group for the Commander 5th Fleet in the Central Command Area of Responsibility.
§ Meticulously tracked and monitored the commands $800K travel budget as the Lead Defense Travel Administrator (LDTA). Produced numerous, tedious travel documentation utilizing the Defense Travel System
(DTS), as it was first introduced in the overseas environment, for EOD and Diving Forces to move seamlessly throughout the Commander US Naval Central Command area of responsibility in direct support of Operations IRAQI FREEDOM and ENDURING FREEDOM.
§ Promoted a command environment that encouraged communication, fostered new ideas which resulted in the most efficient use of people and resources.
§ Ensured that the team of administrative specialist were well trained, met deadlines ahead of schedule, and were always ready for receiving and executing short notice requirements of the high tempo mission critical area of operation.
§ Created a comprehensive training schedule, which incorporated a hands-on approach where each individual conducted extensive research and led training sessions.
§ Demonstrated an active leadership style that significantly enhanced the professional development of junior and senior departmental personnel alike. Produced a high quality work product and unparalleled customer service in an extremely demanding work environment.
§ Supervised logistics coordination for the embarkation and deployment of personnel/equipment in direct support of Humanitarian Disaster Relief and Expeditionary Explosive Ordnance Disposal Force operations within the Arabian Gulf.
Office Manager (Chief of Naval Operations (Task Force Web)) May 2001 – July 2005 Assisted the Vice Chief of Naval Operations in web-enabling the Navy, DOD and supporting organizations by providing integrated, web-based information exchange for the ashore and afloat commands, making full use the Navy’s IT-21 and Navy Marine Corps Intranet (NMCI) infrastructure investments. Provided administrative support to both TFW Washington DC and Norfolk, VA.
§ Maintained both the Senior Executive Service (SES) and Senior Personnel daily calendar(s), ensuring all aspects of their schedules were adhered to.
§ Managed and directed multiple areas of responsibility as he assumed Director Navy Staff office management duties while simultaneously overseeing the decommissioning of Task Force Web.
§ Reviewed, verified and tracked more than 5200 line items for the NMCI seat/asset verification process for the FY05 NMCI services order.
§ Identified, collected, documented and tested software for use on the classified NMCI network.
§ Developed streamlined procedures for seamless travel order preparation, accountability and claim submission allowing for worry free travel for Task Force Web personnel’s frequent global travel requirements.
§ Coordinated over 50 Flag Level presentations, of which the Vice Chief of Naval Operations, Director of Navy Staff and other Senior Executives were present. Played an integral part in the planning, organization, registration, and physical setup of two extremely successful Developers Conferences, directly impacting today’s we-enabled industry to the Navy’s benefit.
EDUCATION & TRAINING
Proficient in Microsoft Office Suite to include Word, PowerPoint, Excel, Outlook, Internet Explorer, and Access; Security Managers Course; Security Clerk Course; Legal Officers Course; Total Force Manpower Management Training Course; Command Assessment Team Training Course; Command Managed Equal Opportunity Program Manager’s Course; Casualty Assistant Calls Officer Course; Navy Counselor Course; Drug and Alcohol Program Advisor Course; Sexual Assault Victim Advocate/Manager/Instructor Course; Suicide Prevention Program Manager; Qualified as Enlisted Surface Warfare Specialist and Enlisted Expeditionary Warfare Specialist
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