Information Technology Active Directory

Mobile: 571-***-****

Keith King

*****.*****@**.***

Summary

Information Technology Specialist and Veteran offering 5 years of proven experience for Department of Defense (DoD); an acknowledged expert in installing, employing, maintaining, and repairing telecommunications equipment for a wide range of activities including search and rescue operations in urban and underground. Maintained 100% accountability of sensitive government equipment valued in excess of one-million dollars while remaining adept at providing comprehensive knowledge with troubleshooting applications and networks as well as network monitoring and escalation procedures. Fast learner with excellent writing and communication skills with experience in scripting and numerous computer functions.

Active DOD Secret Clearance

Technical Skills

Software/Hardware

Functional

Operating Systems Languages/Networks

Remedy Ticketing System

MS Exchange

MS Office 2003 – 2013

Windows Server/laptops

Router/Switches

Blackberry Server

Crypto devices (SKL, ANCYZ-10)

Mobile device configuration (iPHONE/BlackBerry)

Risk Management

Personel Management

Network Administration

SharePoint Administration

Service Desk Support

Customer Service

Network Monitoring

IT Service Delivery

MS Windows XP/7/8

Active Directory

Scripting

Nonsecure Internet Protocol (NIPR)

Secure Internet Protocol (SIPR)

Professional Experience

U.S. Army, 911th Enginner Company

October 2012 – May 2017

Telecommunications Equipment Installer and Repairer

Fort Belvoir, VA

Provided end user IT Service Delivery support including, but not limited to technology deployment, hardware and software troubleshooting, and root cause analysis.

Provided account management with Active Directory and Microsoft Exchange and assist and educate end users on proper techniques for system operation.

Executed IT service desk functions to include end user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.

Created changes and deleted user accounts per request.

Coordinated with Mine Safety and Health Administration (MSHA) to use their integrated wireless technology trailer for personnel tracking and communications during the 2016 Center for National Response Training Exercise in Gallagher, WV

Developed company Tactical Standard Operating Procedures (TACSOP) for primary and alternate communications

Monitored network functionality, operations and security on a day-to-day basis.

Managed Active Directory on two different classified networks NIPR/SIPR

Ensured unit stayed accredited and in compliance with Army Regulations 25-2 and DoD Cyber awareness policies and procedures

Followed established processes and procedures while continually making suggestions to improve efficiency and effectiveness.

Administered and maintained access databases along with other specialized systems and networks; provided systems life-cycle management.

Demonstrated technical expertise in the installation, maintenance, and troubleshooting of Very-small Aperture terminal (VSAT) and Video Teleconferencing (VTC) equipment providing both classified (SIPR) and unclassified (NIPR) access

Troubleshooted and resolved common hardware issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.

U.S. Army, 3rd Infantry Regiment - The Old Guard August 2012-October 2012

Information Technology Specialist

Fort Myer, VA

Troubleshot/Break-Fix workstation/application issues and administered accounts to include utilization of Windows Server 2008, MS Exchange, Active Directory, and Remedy ticketing system

Diagnosed and resolved technical hardware and software issues on government supported computer applications and platforms using a variety of research methods.

Identified, developed, and maintained extensive system and configuration documentation

Detected, Diagnosee and resolved peripheral failures

Utilized Remedy to open tickets per customer calls

Resolved calls via phone and in person

Diagnosed and escalated all security issues to achieve operation or system recovery

Maintained full accountability for security control and access control of DoD operations and systems

Provided positive solutions for complex operational issues

Directed the work of eight co-workers in daily data collection and analysis; Windows exchange server installations, and Internet Service Protocol configurations.

Conducted information security vulnerability assessments and advised Deputy Chief Administrator on findings and courses of action for strategic planning

Designed and implemented an issue tracking system that identified deficiencies and recommended courses of action for how to correction

Processed and expedited trouble tickets to the Network Enterprise Center (NEC) resulting in a 100% completion rate for all issues

Performed troubleshooting and system failure analysis on over 200 computers, printers, CISCO routers, and network switches

Certification and Training

U.S. Army Learning Management System October 2012-December 2016

Non-commissioned Officer Self Development Course

Information Technology Specialist Course

Department of Homeland Security 101-Interagency Course

Cyber Law 2 Course

Enhancing Information Assurance through Physical Security Course

U.S. Army Advanced Individualized Training March 2012-August 2012

Signal Support Systems Maintainer Course

Education

Grantham University August 2013-Present

Lenexa, KS

37 Credit Hours, Computer Science

Howland High School Graduated-2010

Warren, OH

High School Diploma

Awards

U.S. Army Janruary 2012- May 2017

Army Achievement Medal (3)

Army Superior Unit Award

Army Good Conduct Medal

National Defense Service Medal

Global War on Terrorism Medal

Army Service Ribbion

Certificate of Achievement (3)

Best Information Management Officer (IMO) Annual Command Inspection Fiscal Year 2015

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