Customer Service Technical Support

LATONYA MURPHY

**** *. **** ***-*******, AZ *****-(602)***-****-************@*****.***

Seeking a position to utilize my skills, abilities and past work experience in communications and customer service within a challenging organization.

Qualification/Skills:

Excellent Customer Service skills/experience; Customer service principles

Oral and Written Communication Skills

Listening Skills

Problem Solving

Project Management

Negotiation

Knowledge of Computer operating systems such as Windows, Vista, Excel, Access and Office

Ability to establish and maintain effective working relationships

Multi-tasking skills

Ability to work in a team environment

Organize effectively, work independently and under pressure

Experienced with accounting/garnishment process

Accounting/Payroll policies and procedures

Education/Training:

Marcos DeNiza High School

ASRS Training

Accounting Training

Customer Service Training

Professional Experience:

IQor, Customer Service, Technical Support, Dealer Support 07/14-10/16

Assist customer and dealers with cell phone issues

Answer technical support questions

Troubleshoot device issues

Assist customers in account management

Assist customers in making payments

Assist with dispute resolution

Credit Analysist

Phoenix Workforce Connections/ Maricopa County Workforce Program 06/13-07/14

Seeking employment and job enhancement programs

Arizona Department of Economic Security Payroll, Fiscal Services Specialist I 08/04-05/13

Analyzed and interpreted various types of financial statements

Prepared retirement claims, employee refunds, union dues etc

Reviewed and verified documents for accuracy

Performed timely data entry

Maintained automated accounting records and generated reports as required

Answered questions and provided technical assistance to incoming callers

Prepared overpayment and reimbursement correspondence and office memos

Arizona Department of Economic Security, Clerk Typist III 08/02-08/04

Provided administrative, planning and managerial support to the unit

Answered questions and provided technical support to incoming calls

Prepared, input and filed employee timesheets for supervisory audits

Ensured that payroll was distributed to appropriate staff/offices in a timely manner

Verified employment for consumer services

Data entry and verification of direct deposit information

Prepared overpayment and reimbursement correspondence and office memos

Health Care Staffing Specialist, Customer Service/Medical Billing Clerk 03/02-06/02

Processed customer medical billing for Rural Metro Medical Services

Provided timely and efficient services

Verified current status of customer insurance

Reviewed and followed up on status of claim status for services received

Reviewed and discussed explanation of benefits

Provided payment arrangements and collection services

Sears, Appointment Setter 12/00-03/01

Contacted a variety of consumers nationwide to set up appointments

Answered consumer questions in relation to products and materials

Operated from the foundation of client and customer satisfaction

Nationwide Credit, Certified Debt Collector 02/98-03-99

Handled delinquency situation, skip tracing

Negotiated with customers to bring accounts current

Conferred with internal and external banking contacts

Maintained files

1-800-Flowers, Customer Service Representative 05/97-02/98

Answered incoming calls from consumers nationwide

Assisted customers by initiating inquires for purchase or information

Made recommendations based on customers’ needs

Provided customers with information regarding special offers

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