Administrative Assistant Sales
Resume:
Kiana Gayle
Brooklyn, NY 11234
**********@*****.***
PROFESSIONAL EXPERIENCE
The IM-Group, New York, NY December 2012 - Present
Administrative Assistant
Manage and maintain complex calendars across different time zones
Prepare expense reports for reimbursement
Collect, analyze and summarize data and trends
Manage client expectations by communicating project status and issues; resolving concerns; analyzing time and cost issues; preparing reports
Organize and secure highly confidential company and employee information
Assist with ad-hoc reports, special projects and event planning
Preparation of executive level appointments, meetings, and conference calls
HSBC, New York, NY December 2015 - May 2017
Customer Service Representative
Accepted and processed deposits, payments, checks for cashing and other transactions according to established procedures and performance standards
Met established sales referral and promotional sales goals
Adhered to branch cash control and security requirements in control of cash and negotiable items.
Maintained current knowledge of Company products and services and applicable Federal regulations, including Bank Secrecy and Know Your Customer principles. Adhered strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies
Ann Taylor, New York, NY October 2014 - November 2015
Sales Associate
Addressed customers’ queries and concerns while consistently providing an exceptional client experience
Assisted customers with locating merchandise, recommending suitable alternatives and cross-selling
Prepared sales contracts and accept payment through cash, checks and credit cards
Recovered and replenished the store, execute and maintain merchandising directives and visual presentations
The Animal Medical Center, New York, NY September 2011 - June 2013
Receptionist/ Human Resources Assistant
Developed human resources solutions by collecting, analyzing and inputting information
Assisted with on-boarding and training of new employees
Reconciled daily receipts, record-keeping and cash/credit card handling; posted all charges and payments associated with events, credit memos and journal entries
Assisted staff and management team in development of weekly work schedules
Managed large corporate luncheons, conferences and dinner meetings from planning stage through conclusion
Prudential Bache Commodities, New York, NY September 2010 - June 2011
Administrative Assistant / Receptionist
Welcomed visitors in person and answered and routed telephone calls to appropriate parties
Prepared, compiled and sorted documents for data entry
Scanned documents into document management systems and databases
Entered data from source documents into prescribed computer databases, files and forms
Maintained office supplies and equipment
JP Morgan Chase, New York, NY November 2009 - June 2010
Administrative Assistant / Receptionist
Greeted visitors and employees courteously and catered for their special requests, needs and complaints
Answered and forwarded phone calls to appropriate individuals and departments
Produced various reports and collected data upon request in Excel
Assisted with ad-hoc event planning and special projects
Prepared incoming and outgoing mail
Maintained inventory of office supplies and equipment
Organization of meetings, telepresence conferences and conference calls
SKILLS
Proficient in Microsoft Office Word, Excel, PowerPoint, Outlook, Access
EDUCATION
Saint Leo University, Saint Leo, FL Criminal Justice February 2017- Present
St. Thomas University, Miami FL Criminal Justice August 2013 May 2015
Cristo Rey Brooklyn High School, Brooklyn, NY August 2009 - June 2013
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