Windows Server Customer Service

Zainab Adediran

Maryland. **********@*****.*** 301-***-****

EDUCATION

University of Maryland, University College. Expected Graduation: May 2018

Bachelor of Science, Computer Networks and Cybersecurity.

Minor in Business Administration.

Prince George’s Community College. January 2014 – August 2016

Associate of Applied Science, Computer Security.

RELATED PROJECTS

System Analysis and Project Development.

Examined existing IT system and business models

Analyzed system requirements

Development of fact-finding skills through the use of research.

Implemented, configured and tested feasible solutions

Prepared test plans and performed system testing

Prepared new user training manual

Liaised between client and developer to ensure all system requirements are met

Implementation of SDLC phases to ensure the requirements of the projects are met

Planned, analyzed, structured and presented a functional system design with Joomla CMS

Provided a detailed Response to Request for Proposal at the time of product presentation.

Installation and Configuration of Microsoft Windows Server and VMware

Creation of VHD

Backup Configuration of Windows Server 2012 and Windows 7.8.1, 12.

Creation of shared folder on Windows Server 2012

Installation and Configuration of Print Devices on Windows Server 2012

Enablement of Remote Desktop Connection.

Configured and upgraded Windows OS with VMware

Basic Configuration of Computer system with Windows and Linux Command line interface using VMware

Configuration of Cisco devices

Configuration of hostnames, MOTD Banner, login banner, passwords, STP, IP Addresses, VLAN, Interface Ports, dynamic routes, static routes and NAT.

Identification of security threats to networks and immediate implementation of resolution like ACL, firewall and NAT to mitigate risks.

Computer Troubleshooting

Installation and configuration of PC software

Followed proper procedures and protocols while completing IT-related tasks

Installation and configuration of Computer system hardware.

WORK EXPERINCES.

SunTrust Bank Upper Marlboro, Maryland.

Customer Service Representative September 2016- Present

Reaching out to clients to obtain necessary signatures on documents with incomplete and/or missing signatures

Ensure that all clients’ issues have efficient resolution by acting as liaison between other bank departments when necessary.

Provided support to clients regarding account related maintenance such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.

Performed routine services such as check orders and statement printouts.

Reaching out to clients in order to notify them of debit card and/or check orders that are ready to be picked up at the branch

Cross-sell bank products and services based on customer needs in accordance with the banks’ policies and procedures.

Special Primary Education Board. Ibadan, Nigeria.

Receptionist/Executive Administrative Assistant June 2008 – April 2010

Answered and directed phone calls to the appropriate office

Served as central contact point within the education board for information relating to human resources, office policies and procedures, archives reports, filing system and other general administrative details.

Management of office calendar which includes scheduling and rescheduling of meetings, appointments for office executives.

Responsible for efficient documentation and filing system.

Coordination of company events such as travel arrangements for in state and out of state training and conferences.

Maintained strict confidentiality of the company documents

Followed the set Standard operating procedure of the education board

Provided support to the Human Resources department during recruitment processes

Supervised other clerical staffs as needed and also served as a mentor to incoming clerical staffs.

Preparation of annual budget and update of expenditure on a weekly basis

Prepared detailed report on each project done by the Board.

Updated the social media pages for the Board on a daily basis.

Responded appropriately to emails and mails sent to the Board Office.

SKILLS SUMMARY

Microsoft Office

Intermediate Knowledge of WordPress and Joomla CMS

Installation and Configuration of Windows Server 2012 and 2016

Proficient in Windows 7, 8.1, 10 and Mac OS X

VMware

DNS and DHCP

Windows Server Active Directory

Working Knowledge of the OSI model and TCP/IP

Great Verbal and Written communication skills

Customer Care and Support

Strong Problem-Solving, analytical, organizational and interpersonal skills.

Ability to work independently and as a team member

Time and Project Management Methodologies.

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