Customer Service Project Manager

JOHN L. P RITCHETT

**** ******** ***** **

Bellevue, NE 68147

Phone: 402-***-****

***************@*****.***

Employment History

Business Analyst

**/**** - **/**** ******* Inc Omaha, Ne

Provide day to day support, research and resolution of various systems and/or process problems.

Created reports for Clients.

Submitted and monitored IT work tickets.

Attended meetings regarding company projects that effected clients.

Partner with IT to develop system upgrades to eliminate processes and simplify Procedures.

Train and answer questions regarding changes to procedures and project updates.

Worked with other departments regarding system procedures.

Team member for special projects initiated by upper management

Wrote project BRD’s, SOP’s and many other forms.

Lead Business Analyst

07/2007 - 05/1998 American Enterprise Omaha, Ne Write SOP’s and BRD’s

In charge of Business Analysts on company conversions for administrative services. Lead system tester for Administrative Services.

Kept administrative services up to date on all company projects.

Trained and answered questions regarding changes to procedures.

Played an important role on Company projects and acquisition teams.

Program testing manager for conversions to our primary and secondary systems. Project Manager Back-Up for system conversions and projects.

Review and administer changes to customer service. Provide customer service to customers via phone and email.

Updated the Policy Service Manual for the department. Ordered and maintained the department office supplies.

Ability Summary

Property Maintenance Technician Warehouse Supervisor

Receiving Lead

Loss Prevention Associate Security Supervisor

Education and Training

Issuing Institution Location Degree Received Course of Study

Ashworth College Norcross, GA Vocational School Certificate

Personal Training and Nutrition

Mountain View High School in Mountain View

Mountain View, WY

High School Diploma diploma

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date Expiration Date

Microsoft SQL Certification Microsoft 5/1/2014 6/1/2014

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