Customer Service Manager

GLENN THOMAS WALLER, JR.

**** ******* ***, ****** ****, NC 27052

************@*****.*** / 336-***-****

PROFESSIONAL SUMMARY:

Successful Sales executive in the packaging, screen print, embroidery and promotional item market. Accomplished Operations Manager and Recruiter within the transportation industry.

EDUCATION: Bachelor Criminal Justice, University of Toledo. Associate Law Enforcement, University of Toledo

SKILLS:

-Executive team leadership

-Building customer base

-Marketing product line development

-Client and Customer relations

-Order Processing

-HR Staff Recruiting, Processing, Training and Coaching

-Safety Compliance

-P&L Management

-JIT Administrator

-Process Improvements

WORK HISTORY:

Sales Executive / Nor-pak Services / Pilot Mountain NC / January 2016 – Current - contact Jan Reid 336-***-****

-Direct both outside and inside sales developing a client base and increase customer service index

-Timely and accurately quote, process and follow through with all orders

-Work hand and hand with several distributors on pricing and delivery of all product

-Schedule and follow up with production to ensure timely processing of orders

-Increase revenue by an average of $364,000

Human Resources and Safety Manager / On-Call Logistics / Traverse City MI / October 2014 – January 2016 – Rich 231.74.6362

-Recruit, hire, process and train all incoming expedite drivers

-Increase fleet size by 200% while maintaining all records to ensure DOT and OSHA compliance

-Successfully bid, process and distribute loads between brokers and drivers

Recruiter and Safety Manager / All State Express / Kernersville NC / January 2013 – October 2014 – Jeff Murphey 336-***-****

-Use a variety of media and networking to recruit and hire potential drivers, increase driver base by 80%

-Develop and implement training program for all incoming employees and drivers

-Ensure DOT and safety compliance

-Schedule all Preventive Maintenance and follow up with drivers and vendors

Fleet Manager / Sandy Ridge NC / Blazes Expediting / September 2006 – January 2013 – Brandy 336-***-****

-Oversee all functions within fleet ensuring P&L guidelines are adhered to

-Solicit new business and maintain current customer base improving customer service standards

-Inventory control, audit and inspect all equipment, manpower and services

-Recruit and Coach driver team, cost justify all equipment and labor usage

United States Army / August 1985 – September 1998

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