Technical Support Windows Server

Andrew Henry

Summary of Qualifications

Microsoft trained and certified IT professional

Knowledge and experience working with others and leading teams to accomplish projects on-time while developing/maintaining professional relationships

Proficient in installing and troubleshooting network connections, various end user applications, printers, and peripheral hardware devices

Proven work ethic in the workplace and classroom – punctuality, attendance, teamwork, and overall performance

Education and Certifications

ComputerTraining.com Troy, MI

Microsoft Network Technology Program Graduated 10/2009

MCSA (Microsoft Certified System Administrator) – 02/2010

MCTS (Microsoft Certified Technology Specialist), Windows 7 – 10/2009

MCP (Microsoft Certified Professional), Windows Server 2003 – 08/2009

MCTS (Microsoft Certified Technology Specialist), Windows Vista – 06/2009

Central Michigan University Mt. Pleasant, MI

Psychology and Marketing Coursework; Non-Degree

IT Experience

H&R Block Clinton Twp, MI

Assistant Lead Field Service Technician 10/2012 to Present

Provide technical support at all offices within district as dispatched, preventative or pre-planned.

Installations of local and networked PCs, printers, scanners, servers, routers, switches, hubs; Hard drive, memory

and peripheral component installations/upgrades; Windows 7 and Server 2008 upgrades/reimaging. Fill in as Lead position as required. Work closely with District Coordinators as well as District Managers in planning and organizing office needs as they arise.

H&R Block Clinton Twp, MI

Technical Support Specialist Tier 1 and Tier 2 Support 10/2011 to 10/2012

Help Desk; Phone and Chat support for all H&R Block Corporate and Franchise office employees worldwide.

Technical support for all phases of company operation, including but not limited to; printers, IE, connectivity

issues, corporate specific software support, office setup, remote desktop and server support.

Extremely high volume call center, also while on chat support handling numerous chats simultaneously.

Netarx Auburn Hills, MI

Contract/Project/Temp 01/2011 to 09/2011

Work on various contract projects as company needs require, performing various tasks

Assisted with a companywide Windows 7, and new machine deployment, for several different corporations.

Reimaged all machines, copy files/desktop/favorites etc. from server onto new machines, set up Outlook, reinstalling appropriate files, name, label, install certificates and security keys

Install all needed drivers, and assist/instruct end users on use of Windows 7.

Pg. 2/2

586-***-**** ********@*****.***

26450 Crocker Blvd. Apt. 1114 Harrison Twp, MI 48045

Andrew Henry

IT Experience continued

ComputerTraining.edu Troy, MI

Junior Trainer (Internship) 10/2009 to 01/2010

Assist student body with course material including Windows Vista, Windows Server 2008

Assist MCT with material preparation and classroom network technical support

Administer, test and support Microsoft practice labs prior to student participation

Test, troubleshoot and repair classroom computer equipment

Install and configure Windows XP, Vista, Windows7 and Windows Server 2003/2008

Re-image machines with Windows Server 2003/2008 and client operating systems with Ghost cast server

Reinforce student understanding of network infrastructure and Active Directory

Guide students in critical thinking skills regarding TCP/IP troubleshooting

Prepare in-class exercises to demonstrate custom subnet masking and teach binary conversion

New Life Ministries St. Clair Shores, MI

Network/Systems Administrator (Intern) 07/2009 to 2010

Assist in maintaining and upgrading servers

Assist with program, software and operating system installs and upgrades to Vista and Windows7

Maintain systems and provide technical support for the network while supporting hardware/software issues

Work Experience

Northwest/Delta Airlines Detroit, MI

Flight Attendant 2007 to 2011

Trained in all aircraft specific safety and emergency procedures as defined by FAA including emergency evacuation, fire safety, first aid and CPR

Provide passengers with assistance as needed

Held a security clearance

Technical Skills

Operating Systems: Microsoft Windows Vista, Windows 2003 Server, Windows XP Professional, Windows7

Networking: Active Directory, Group Policy, DNS, DHCP, VPNs, RRAS and Remote Access protocols, RAID, TCP/IP subnetting, LAN/WAN, Ethernet, Wireless devices

Security: Firewall and Proxy Server configuration, Antivirus applications, Disaster Recovery and Remote Management, Fault Tolerance tools, Network Hardening

Hardware & Apps: Installations of local and networked PCs, printers, scanners, servers, routers, switches, hubs; Category 5 Cabling; Hard drive, memory and peripheral component installations/upgrade; Microsoft Office Suite.

Professional References and Certifications Available and Furnished upon Employer Request

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