Henry E. Penney

**** **** ***** ***** **** Atlanta, Georgia 30327 404-***-**** ac0qly@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

IT professional with a strong record of completing projects on time and within budget.

Aggressive, resourceful, and analytical person who pays close attention to detail.

Ability to handle extremely confidential information in a professional manner.

Ability to create basic scripting in a minimum of two languages.

Strong and motivational team member who interfaces well with executives, peers, and clients.

Experienced with Enterprise technologies.

Ability to handle multi-tasks and exercise good judgment.

Diverse communication skills, both written, and verbally.

TECHNICAL SKILLS

Software/Applications: Acronis, Windows Server 2003/2008/2012, Support Microsoft Office 2007/2010/2013, TCP/IP, DHCP, DNS, BGP, EIGRP, Lotus Notes, Microsoft Exchange Server 2007/2013, C#, Python, Wireshark, VOIP, Symantec Net backup, SharePoint 2003 Linux, Red Hat, PING, Citrix Metaframe5, Microsoft Active Directory 2012, LANDesk, Sophos, CASPER, Remedy, Office 365, FTP, VMware Workstation/Server5.5,6.0, QoS, and CISCO IOS.

Hardware: Dell (Blade Servers), IBM AS400, Toshiba, Lenovo ThinkPad, Lenovo Think Centre, IOS/Android-based handsets, HP ProLiant D580, MAC laptops, Storage Tek SL500,Cisco ASA, VERITAS (Tape Backup Hardware), Arc Serve, CISCO Routers, and CISCO Switches (2800s, 2900s,3750s).

EDUCATION

DeVry University: Bachelor of Science in Network Communication Management – 2013-Present

New Horizons: CISCO – CCNA (ICDN1/2) - 2013

Omni Tech Solutions: CompTIA A+ (Hardware and Software Coursework) - 2001 Ameritrain: Microsoft Certifications (MCP, MCSE) / Novell - 1999

PROFESSIONAL EXPERIENCE:

IBM, Atlanta, GA Backup Administrator (12/15 –Present)

Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations

Proactive monitoring and implementation and design of Commvault Solutions

Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications

Stays current with technological developments in systems administration technology and recommends ways for PCC to take advantage of new technology

Windows 2008/2012, Linux physical & Hyper-V 2012, Cisco VoIP, Mobile support and troubleshooting,

System Support of; Commvault, Roadmap, Atlas Sian, Equitrac, Casper, SQL Server2008/2012 R2 - Sophos Antivirus/SGN BA

Build HP ProLiant Servers using HP Management System, HP ProLiant Integrated Management Utility

Installing and configuring RAID configurations with HP Array Configuration Utility

Manages the day-to-day operations of the PCC host computers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities

Configured PowerShell scripts in Hyper-V environment from command line

Manage the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system

Stays current with technological developments in systems administration technology and recommends ways for PCC to take advantage of new technology

Administrate Inventory of Hardware with BMC Tools

Installed, and managed Office 365 in MAC, and PC environment

Established, maintains and manages users Unix accounts. Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software

Troubleshot, advanced implementation, and configure Virtual environment with Hyper-V, and, VMWare 5.5 environment

Configure Cisco IP Phone for Enterprise Environment

Create Groups, Users and Computers using Active Directory

Administer, configure, and deploy all backup and recovery solutions in production environment

Create, and administer user accounts in Office 365 in multiple office locations

Established guidelines and methods for the installation and management of the host computer operating systems, disk arrays, fiber channel switches, tape libraries and other component

American Health Imaging, Atlanta, GA Systems Administrator 1 (1/14 –12/15)

Administrate network performance issues and create and maintain a disaster recovery plan

Install, configure, and deploy Windows Server 2003/2008/2012R2 operating system software and third party software components

Configured router and switch configurations with BGP, OSPF, and EIGRP.

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required

Assist in development of IT operation procedures that meet the minimum standards prescribed by law, defined by best practices, or by this agency

Create and administer Groups, Computers, Users in Active Directory for all 14 office locations

Maximizes network performance by monitoring performance; troubleshooting network problems and outages

Performed networking fundamentals (TCP/IP, LAN, WAN, VPN routing, QoS)

Configure and troubleshoot Sonic Firewall for the Network

Build and deploy Red Hat/Centos 6.0 Linux Server for staging and testing environment of new application, and platform

Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery disks are created, and media is recycled and sent off site as necessary

Performed testing of automation security application in Linux environment with Puppet/Simp

Created, and implemented GPE with Active Directory for the American Health Imaging Domain structure

Provide technical support with excellent customer service for internal users, and remote users

Installed Office 365 in production environment

Configure fax system in 14 office locations

Configuration of NAS/ SANS Devices in each location (16)

Resolve and troubleshoot systems, server, network related, and email issues

Henry E. Penney

Adtech Global, Alpharetta, GA Implementation Service Engineer (2/13 – 1/14)

Configure computer telephony server, production server, test environment software, and hardware components

Install, configure, and deploy Windows 2003/2008/2012 server operating system software and third party software components

Controlled of router and switch configurations

VMWare 5.0, and 5.5 configuration of migrated server farm.

Installed and troubleshot Cisco ASA Firewall, and Barracuda Firewall

Performed Microsoft hardening OS process with implemented change in RPC, registry, removal of unnecessary executables, and disabling services to strengthen server deployment with PowerShell scripting

Troubleshoot, administrate, and created accounts with Office 365

Built FTP server to deploy data for SAAS Project

Installed, and configured RAID 5 Servers for different client process with Enterprise environment

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required

Installed and implemented SCCM 2012 with security, and patch role out in the Enterprise of remote client location

Implemented and configured SQL server, troubleshoot issues with install error messages, and keep logs

Configure Cisco IP phone setup with Call Manager Cisco Application

Worked with EIGRP, BGP, Cisco technologies on Cisco Router and Switch

Installed, configured, and implemented Hyper-V in production environment (200 Server/50+ Cluster) for different internal client projects

Performed security sweeps on SAAS project of Cloud

Installed, configured, automation tweaks with Puppet/Sim4 in staging environment

Installed and configured IIS 7.0 Web Server Application

Implemented .Net Framework environment with Web Server platform

HP Enterprise Services, Tucker, GA ITO Service Administrator (11/11 - 2/13)

Performed routine maintenance, including tape backup with Net backup software (high volume storage)

Create and manage objects, schema, containers, computer, users accounts LDAP (Active Directory) with Server 2008 /2012R2

Monitored systems, identified performance issues, troubleshot issues, and elevated incidents on Medicaid Account

Installed and configured Windows 2003/2008 server operating system software and third party software components

Remote support of on-site engineers and end users/customers during installation

Linux scripting for Backup Server

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

Configured and managed Exchange Server 2013

Solve tier 3 support request such as networking hardware issues, elevated support desk request, and server administration issues/changes

Implemented and overseeing policies and procedures to ensure consistent storage provisioning, uptime, regulatory compliance and data protection

Installed SCCM 2012 in Datacenter (test, stage environment before Enterprise installation)

Installed, configured, and implemented Hyper-V in production environment (100 Server/20+ Cluster) for different internal client projects using PowerShell, GUI, and CL

Troubleshooting router and switch configurations in Data Center environment

NCR Solutions, Peachtree City, GA IT Service Analyst (2/10 -10/11)

Adhered to the documented Remote Incident Management Process performing Level I technical troubleshooting with end-users of personal computers and retail point of sale devices

Documented customer technical problems that were categorized as procedural, software, hardware, or operational

Created, routed, tracked, updated, escalated, resolved, and completed tickets

FICA Solutions, Atlanta, GA Independent Network Analyst (4/06 - 2/10)

Troubleshooting and configuring Windows Server 2003/2008, Active Directory, Cisco routers

Performed basic LAN/WAN troubleshooting and traced ports or punch down cables

Configured Exchange Server 2007

Configure Fax software in local office

Resolved customer service requests via telephone or remote access (supported multiple range of mobile, software, and hardware platforms)

Provided network systems maintenance, repair, configuration, installation for small business networking

ADP Benefit Services, Alpharetta, GA System Support Specialist (1/00 - 4/06)

Administrate monitored, and troubleshot hardware, software, and network systems (SANS) and EMC

Supported end-users with applications, hardware, and network backups and restores via remote desktop (Tier I/II)

Provided technical support and advice to internal/external users located in remote locations via email and phone

Troubleshooting any malfunctions of network hardware and software applications

Installed and managed Exchange Server 2007

Configure and troubleshoot Right Fax Server application platform

Adhered to Disaster Recovery practice in Enterprise environment with test facility and Data Center

Performed migration of Windows NT Server 4.0 to Server 2003 Active Directory upgrade

Installed network cable and troubleshot static or dynamic IP address for network related issues

Contact this candidate