Customer Service High School
Resume:
Sharon Reed-Adams
**** ***** ****** ***** *****, LA 70805
*************@*****.***
Professional Summary
Effective and results-driven individual with sixteen years of experience seeking and Administrative position within an organization utilizing exceptional business skills and highly organized approach to improve the overall efficiency of an organization.
Professional Skills
Able to type 50 wpm
Internet savvy with proven expertise in using MS Office applications
Excellent customer service orientation
Knowledge of filing and updating records
Proficient in managing business correspondence
Proven written and oral communication skills
Demonstrated ability to remain self-motivated at all times
Work Experience
Reliant Transportation February 2004 - Present
Driver
Responsible for the medical transport of mental and disabled customers
Responsible for receiving payment for transportation form clients during pick-up
Reconcile payments at the end of each shift
Communicate
professionally across radio with dispatch
Lead (supervisor) September 2016-Present
Responsible for over seeing fifteen to twenty driver's daily
Doing a daily schedule of employees routes
Preparing daily productivity reports
Reconcile payments of all drivers
FedEx October 2014 – January 2015
Seasonal Driver
Collected delivery instructions from appropriate sources and verified route instructions
Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned
Loaded and unloaded trucks, or helped others with loading and unloading, operating any special loading-related equipment on vehicles and using other equipment as necessary.
Wal-Mart March 1998 – October 2003
Customer Service
Checked to ensure that appropriate changes were made to resolve customers concerns
Compared disputed merchandise with original requisitions and information from invoices and prepared invoices for returned goods
Determined charges for services requested, collected deposits or payments, or arrange for billing
Education
Associate of Science in Business Administration September 2015
Virginia College
Capitol High School May 1992
Diploma
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