Dabir Chowdhury Colton, CA ***** 909-***-**** ac0qkq@r.postjobfree.com

DESKTOP / SERVER SUPPORT ENGINEER

IT specialist with 25+ years of experience providing technical support. Recognized for ability to learn new technologies and provide outstanding customer service; quickly and effectively resolves technical problems to reduce user downtime and facilitate strong productivity. Credentials include a Two Years College degree and diploma in Computer science range of technical skills, training, and certifications. Areas of Expertise:

Microsoft-based Networks Local/Remote User Support Windows Server Environment Cisco VPN Connectivity Network Troubleshooting Terminal Server Support Configuration/Administration Active Directory Windows OS HW/SW Troubleshooting Blackberry/Mobil Iron/iPhone Customer Service EXPERIENCE

Desktop Support Specialist II – County of Orange SAIC, INC., Santa Ana, CA, February 2014 – March 2017.

Since February 2014 until now worked for SAIC at County of Orange Data Center supporting 2000 users on daily basis.

Collaborated with Project Manager in planning, creating all PCs/Laptops Core Images, configuring, installing, and implementing new desktop migration; created and restored images using Clonezila, and Acronis. Recognized and awarded for excellent customer service.

Projects implemented: Very recently in January 2017 ran an end to end project upgrading 1000 users from MS- Office 2010 to MS-Office 365 (2016) including MS-Visio, and MS-Project. 50% pushed Office MSI file and 50% manual installation from shared sever. The project was a great success.

Project for MobileIron implementation: SME for county MobileIron implementation. My primary responsibilities were to implement all iPhones, iPad, and Android devices for entire county approximately 6/7 thousand mobile device users. Primary responsibility to add, configure, delete, troubleshoot all devices including for County Executives users.

Implemented 15 PC deployment projects: Have run at least 15 PC deployment projects for the County of Orange from end to end. All 15 PCs deployment projects, was responsible for creating core image from the scratch. Captured core image with CloneZilla and exported core image to all new PCs and Laptops. Finally deployed all PCs/Laptop to end users. There were bit process to back up and restore user profiles from old PCs to new PCs often using Widows Easy Transfer. I have run various other small projects like deployment of network printer. Provided RDP access for County and Overseas contract programmers by creating and activating FOB (token) for TSC (Terminal Server Connection) Also used to manage, troubleshoot, and resolved all FOB connectivity issues.

Provided onsite and phone support to end-users, expediting resolutions to desktop and server hardware/software issues in Windows XP/ Windows 7, Windows Server 2003/2008, 2012 environment; upgraded user software as needed.

Supported Active Directory on Windows Server 2003-2008, 2012, and MS Office Suite 2007/2010, 2013, 2016

Supported Skype for Business Connectivity for County Managers.

Provided quarterly patches to Windows workstations using SCCM.

Configured and troubleshot all terminal server connections for end users; configured Blackberry and Mobil Iron iPhone, Android phones, and troubleshot Blackberry and iPhone/iPad issues; resolved server technical issues; utilized Service Now, and Remedy trouble ticket system.

Monitored servers over ORION per NOC monitoring schedule; ran VERITAS Backup Exec and NT Backup software. Desktop Support Specialist II – County of Orange XEROX STATE & LOCAL SOLUTIONS, INC., Santa Ana, CA, Apr 2006-Jan 2013

Collaborated with Project Manager in planning, imaging, configuring, installing, and implementing new desktop migration; created and restored images using Ghost and Acronis. Recognized for excellent customer service.

Provided onsite and phone support to end-users, expediting resolutions to desktop and server hardware/software issues in Windows XP/ Windows 7, Windows Server 2003/2008, 2012 environment; upgraded user software as needed.

Supported Active Directory on Windows Server 2003-2008, 2012, Outlook 2003/2007/2010, 2013, and MS Office Suite 2007/2010, 2013

Provided quarterly patches to Windows workstations using SCCM.

Configured and troubleshot all terminal server connections for end users; configured Blackberry and Mobil Iron iPhone, Android phones, and troubleshot Blackberry and iPhone/iPad issues; resolved server technical issues; utilized Service Now, and Remedy trouble ticket system.

Monitored servers over ORION per NOC monitoring schedule; ran VERITAS Backup Exec and NT Backup software. Desktop Technical Support – Windsor Foods, Inc. COMPUTER PROFESSIONAL, INC., Culver City, CA, Jul 2005-Mar 2006

Provided outstanding service to 5,000 users, handling ~ 40+ calls daily from remote users as well as assisting remote users and business travelers with Cisco VPN connectivity; utilized Trackit! Call center software to log, track, and access tickets.

Migrated 500 users from Windows NT Server to Windows 2003 Server; upgraded all PC’s and laptops from Windows 2000 to Windows XP Pro; and recommended software upgrade using WSUS for 500 users in 9 locations nationwide.

Managed Active Directory, creating user, group, profile security, group level security, and network printer configuration.

Troubleshot and resolve issues with Lotus Notes 6, Outlook 2003, Windows XP/2000, Microsoft Office 2003, and Citrix JDE.

Continues...

Dabir Chowdhury Colton, CA 92324 909-***-**** ac0qkq@r.postjobfree.com Experience, cont.

Owner/Operator BCI INTERNATIONAL, Inc. Dec 2000-May 2005

Owned and operated computer business, providing customers with computer and network setup and troubleshooting.

Windows NT Server Administrator US FILTER INC. / VIVENDI, Whittier, CA Mar 1999-Nov 2000

Built and configured NT 4.0 Servers on Compaq Rack Mount Servers; administered NT 4.0 Servers, MS Exchange Server 5.5, and Outlook 97/98; performed backups using ArcservarIT 6.61 for all servers.

Provided technical support for 150 users, including configuring and maintaining all network printers using HP Net Express, troubleshooting and resolving hardware and software issues, and troubleshooting Cisco VPN connectivity (back/front end).

Managed hardware and software purchases as needed, and provided assistance with Cognos report writing. EDUCATION & TECHNICAL SKILLS

Two Years College in Computer Science, MM College, Bangladesh Degree in Micro Computer Technology, Western Technical College, California, U.S. Microsoft MTCS Windows Server 2008 Active Directory training A+ Certification Microsoft Certified Systems Engineer (MCSE) in progress Technical Skills:

Windows 7, Windows 8.1, Windows XP Pro, Windows Vista, Windows 2000, MS Office Suite, Outlook 2003, 2007, 2010, and 2013, Remedy7, Service Now, Demand Desk, TrackiT, PCAnyware, LandDesk, Ghost, Symantec Antivirus, Adobe, ArcservarIT Backup, Windows NT Backup, VERITAS Backup Additional Training:

IBM, HP, Dell, Toshiba, Fujitsu, and HP/Compaq Servers; MTCS Windows Server 2008 Active Directory