IT Support or Desktop Support

Jose Carmelo Dagdagan Acelajado

**** ****** **** **., ********, Texas 77584

Contact Number : 281-***-****

Email Address. : ****.*********@*****.***

LinkedIn : https://www.linkedin.com/in/jcacelajado Position Applied for: Desktop Support Specialist / IT Support Technician or IT

Analyst Objective:

To be able to contribute all of my technical and interpersonal skills for being one in achieving the company’s goals, integrity and stability, through rendering excellent services to the institution’s internal and external customers.

Work Experience:

PC / IT Support Technician (Preparation for EPIC system transition and after launch support, at Houston Methodist St. John Hospital, Nassau Bay, Texas)

Agency: Medix

4550 Post Oak Place Dr., Houston, TX 77027

December 21, 2016 – March 24, 2017 (3 Months Contract)

PC Technician (PC Refresh Project and other mini projects) (Memorial Hermann Healthcare System : various locations - South West, South East, North West, Memorial City, SSBW, RMS Building, Pearland CCC, and Texas Medical Center)

Agency: A.D. Susman and Associates, Inc. assigned at Memorial Hermann Hospitals 3033 Chimney Rock Suite 690, Houston, TX 77056

September 02, 2014 – September 30, 2016

PC Technician (Apple Authorized Technician for MacBook, MacBook Air, and MacBook Pro) (Peripheral Computer Support, Inc. - Computer Technology Solution)

Agency: Atterro Human Capital Group assigned at PCS-CTS 4949 Windfern Rd. Houston, TX 77041

August 16,2013 - February 21, 2014

Merchandise Team Associate (On-call)

Burlington Coat Factory

2812 Business Center Dr, Pearland, Texas 77584 March 22, 2013 – Present

Human Resources Officer

Famous City Holdings Limited – ROHQ

Pasay City, Philippines August 2011 -April 2012

Systems Administrator

VitalSpecs Computer Systems and Services

Cavite, Philippines February 2007 - August 2011

Human Resources Officer

Robinsons Group of Companies

Quezon City, Philippines

October 2004 - October 2006

Educational Background:

AB Psychology

University of Perpetual Help Rizal, 2004,

(Graduate) Las Piñas City, Philippines

Angelicum School

(Primary and Secondary Education) Quezon City, Philippines

Skills and Competencies:

* Analysis and intervention of desktop and laptop computers during failure of hardware operation.

* High expertise in assembly and taking apart, triage or troubleshooting, and repair of desktop and laptop computers.

* Highly familiar with vast number of computer parts such as motherboard, processor, RAM, hard disk drives, optical drives, expansion cards (video cards, sound cards, network cards, etc.), Power Supply Units, and cooling systems such as auxiliary fans and water coolers.

* High expertise in troubleshooting computer operating systems such as Windows 98, Windows Millennium Edition, Windows XP Home and Professional Edition, Windows Vista Home Premium and Ultimate, Windows 7 Home, Professional, and Ultimate (32bit and 64bit), Windows 8 / 8.1, and Windows 10 Pro and Home

* Experienced in using Microsoft Active Directory and Software Center Configuration Management (SCCM)

* Experienced with EPIC system

* Experienced in using the internet for remote support and VoIP

* Experienced with Virtual Computing / Vitualization

* Expertise in configuration, installation, and back up of user data, and apps in Android and iOS smart phones and tablets.

* Network analysis, design layout and intervention.

* High expertise in configuration and use of numerous Windows O.S.-based software such as Microsoft Word, PowerPoint, and Excel 97, 2000, XP, 2003, 2007, 2010, and 2013 versions, and 2016 (for Mac), Adobe Photoshop CS, CS2, CS3, CS4, and CS5 versions, VMWare Workstation, VMWare Fusion (Mac), Acronis True Image, Symantec PC Anywhere Agent, Windows Remote Desktop Connection, and other application programs.

* Knowledgeable in Mac OS X and Ubuntu Linux Operating Environments

* Knowledgeable in various Mac OS X Apps

* Expertise in converting video files into different video formats for different devices

* Expertise in using Sony Acid Pro and Sony SoundForge for audio editing and mixing

* Expertise in the use and configuration of desktop or small office printers, scanners, facsimile, and multimedia projectors

* Familiar with Remedy Ticketing System

Certificates and Achievements:

* CompTIA A+ CE (220-901 and 220-902) CERTIFIED (April 14, 2017; valid up to April 14, 2020)

* CompTIA A+ Computer Essentials (220-701; 2009 Edition) Passer (August 31, 2013)

* AppleCare Service Training Depot Technician Certificate (August 27, 2013)

References: (Please find in my attached résumé)

Contact this candidate