Information Technology Management

FRITZ W. TROXELL

602-***-**** • ************@*****.***

www.linkedin.com/in/fritztroxell

SUMMARY & HIGHLIGHTS

Experienced, creative, forward thinking individual offering both professional and academic knowledge in the field of IT leadership, business management, computer networking, problem solving and strategy. Leadership skills in IT and business management, product management, project management, PCI compliance, security and networking.

28 years of experience working with high volume end users, directing overall activities and operations.

Worked through Sarbanes-Oxley, PII and PCI compliance and security.

Provides technical leadership in all areas.

Excellent communication skills with both technical and non-technical individuals. Capable of establishing strong client rapport.

Manage large and small scale projects, both hardware and software projects, which included budgets, time lines and personnel.

EXPERIENCE

CSAA Insurance Group (contracted via ProUnlimited) April 2016 – Present

AAA Insurance is an auto and home insurance provider for AAA members across the country.

IT Applications Analyst IV – Working as contractor, my focus is on enterprise level special projects including the divestiture of client's technical infrastructure, ingestion of acquisitions, and decommissioning of legacy infrastructure and applications. Technical duties include the following; Application and infrastructure topology discovery for existing applications, developing approaches for the migration or decommission of 200 applications. Application infrastructure discovery and review, technical lead for multiple application migrations and decommissions including mainframe, big data, and multiple server platforms including UNIX and Windows on both physical and virtual servers. Engaged to develop, grade, validate, update and define infrastructure design diagrams.

Arizona State University May 2015 – April 2016

Arizona State University has developed a new model for the American Research University, creating an institution that is committed to excellence, access and impact. ASU measures itself by those it includes, not by those it excludes. ASU pursues research that contributes to the public good, and ASU assumes major responsibility for the economic, social and cultural vitality of the communities that surround it.

Manager, Information Technology (ETS) – Develop strategies and technical specifications for security based projects and initiatives. Manage complex technology projects, clarify roles and responsibilities to ensure understanding of expectations, focusing on IT services rather than IT systems, take action to mitigate conflict, escalate projects to ensure ongoing adherence with established policies and standards and stressing continual improvement. Work collaboratively with ISO, UTO and Technical Advisory Group to define and manage project scope, strategy, budget and expectations. Formulate the departments technology plans, IT security policies and procedures. Oversee annual risk assessment, and develop and implement corrective action plans.

Direct staff recruitment, development and evaluation; supervises trains and evaluates assigned staff responsible for Linux and Windows system administration.

Oversee and support information security infrastructure, systems security and Integrated System for ASU Access Control (ISAAC) through policy, architecture and training processes. Ensure that proper controls are in place to protect systems. Coordinate, report and track security incident responses and team

Arizona State University cont.

resources for the Fulton Schools of Engineering. Act as the escalation point during security incidents and facilitate timely issue resolution.

Work with administration, faculty, staff and researchers to define, adapt, develop, and implement technology hardware and software solutions to meet the security needs of the University, schools and department.

Directly interface with faculty, staff, researchers and administrators regarding ongoing technology security operations and initiatives.

Manage Engineering IT implementation projects related to applications, infrastructure, tools, networking, software, and security. Work collaboratively with local Engineering IT teams, ISO, UTO, TAG, ASU stakeholders and vendors to define and manage project scope, strategy, budget and expectations.

Participate in formulation of the department's technology plans as it relates to Cisco and Palo Alto infrastrucutre, IT security policies and procedures. Oversee annual risk assessment, develop and implement corrective action plans for the Fulton Schools of Engineering. Assess and research third party tools, implements security improvements; evaluate trends; anticipating requirements.

Deliver customer, faculty and student satisfaction by ensuring the goals and objectives of the projects or programs are accomplished in accordance with priorities, timelines, funding limitations, scope and other specifications.

Plexus Worldwide May 2014 – April 2015

A privately held multi-level marketing company with over 300 million in revenue. Ambassadors sell their products in the US, Canada, Australia and New Zealand.

IT Enterprise Infrastructure Manager – Responsible for the Network Operations Center, Desktop Support Operations and Help Desk. Oversaw all hiring, training and development of staff. Part owner of the Change Management team that evaluated all major changes that would affect business operations. Responsible for vendor management (SLA, SOW and implementations).

Oversaw all technical aspects of PCI compliance and level 1 ROC acceptance with QSA and outsourced CISO.

Streamlined IT services using ITIL and ISTM standards.

Established strategic goals by gathering pertinent business, financial, service and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

Accomplished financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Managed the conversion to Microsoft Office 365 Enterprise for cloud based Applications and document sharing.

Redesigned internal IP Schema, VLANS and hardware to support hosted environment.

Designed proof of concepts (PoCs) and pilots of various technologies and platforms for multiple departments.

Oversaw the implementation and integration of LENEL OnGuard and NVR applications.

Designed and implemented new HP networking 40GB wired network and RUCKUS managed wireless network which included fiber rings for redundancy interconnecting 3 offices.

Oversaw construction and build out of new Supply Chain facility with redundant generator power supply and redundant Internet connections.

Managed all hosted services, including Microsoft Office 365 Enterprise, ShoreTel VOIP phone system, Data replication and Microsoft Azure Active Directory.

Scottsdale Christian Academy October 2007 – October 2013

A private K-12 school district serving 1200 students, 90 faculty, and 40 staff over 2 campuses in Arizona.

Vice President of Information Technology – Responsible for creating and collaborating with the board of Directors and oversee the vision of the school regarding IT. Oversee and participate in all technical aspects, which include IT budget, computer operations, networks, Mitel VOIP Phone system, audio/visual equipment, HIPAA and FERPA security controls and submittals for District, marques and technical training. Manage all IT staff.

Hired on as Director of IT and promoted to Vice President of IT (Administrator) in July 2009.

Designed the documentation and oversaw the tools to become PCI compliant level 3.

Implemented the conversion to cloud services for all Microsoft Exchange mail and Office Suite under an Office 365 Enterprise plan and Google Apps.

Developing a 1:1 plan for all High and Middle School students that would integrate with ESCO book distributors, Moodle and Renweb.

Designed, programmed and installed new 10GB wired network and multi campus-wide managed wireless network which included fiber rings for redundancy.

Designed and consolidated multiple databases under SQL DB to optimize work efficiencies.

Designed, installed and managed the integration of Hyper-V and VMWare across servers.

Designed, installed and managed the integration of a new student management software which integrated with business operations, accounting, registrar, school store (online as well) and student/parent access through a newly created CRM website.

Designed a Risk Management Action plan, which included but limited to our POS systems, Network, Hardware, Software, Security and vendors.

Developed and implemented migration plan for campus’ hardware and software needs.

Redesigned internal IP Schema, VLANS and hardware to support new network environment.

Designed and discussed with vendors and stakeholders, software and hardware architectures that is in place for the network VLAN’s, hardware and student management software and how they all interacted with each other.

DRS Tactical Systems January 2007 – October 2007

DRS Technologies, is a leading designer and manufacturer of ultra-rugged, commercial-off-the-shelf (COTS)-based computers, laptops, workstations, displays, handheld devices and integrated peripheral products for military and industrial markets.

Senior Project Manager – Responsible for Developing and managing all commercial installation projects over 1 million dollars. Coordinated with third parties and internal representatives to complete projects of our ruggedized tablet computers.

Worked with subject matter experts on vibration analysis, extreme temperature analysis and computer bios architects to develop a comprehensive direction for Waste Management.

Managed the integration of multiple data-center based redundant servers that hosted data and applications for mobile users and remote offices with Citrix connections.

Oversaw and participated in the implementation of ruggedized computer systems in Waste Management’s trucks, CSX Railroad equipment and Northwest Airlines tugs.

Worked with engineers from Verizon, AT&T and T-Mobile to achieve WWAN optimization and telematics dissemination that ported into Waste Management’s mobile SAP environment.

Oversaw and participated in the installations for Waste Management, US Sugar, CSX Railroad, and Northwest Airlines.

EDUCATION

Arizona State University, Bachelor of Science, Engineering

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