Technical Support Customer Service

EJIWUNMI ADEWOLE

Park Hill Rd Laurel, MD ***** 512-***-**** **********@*****.***

SUMMARY

Computer Systems Analyst providing superior technical support for networking issues. Expert in working with teams to achieve goals and objectives. A very good team player, Management, technical and software skills, fast learner and always willing to learn new skills.

HIGHLIGHTS

Windows 7, 8, and 10, Windows Server 2016 and Windows 365

Linux Ubuntu, Centos, Kali, Red Hurt

Oracle VM

Macintosh Operating systems, Linux OS

Oracle DBA, C#, HTML, MS SQL and PL/SQL

Configuration of LAN/WAN routers & switches

Active Directory

ACCOPLISHMENTS

Served as system support Administrator to over 100 workstations.

Completed an 18 months training on oracle DBA and Enterprise Solution Management.

Completed four days’ hands on training in California with LAN/WAN professional, on LAN/WAN.

Studying double major, Cyber Security and Cisco Networking at Howard Community College.

EXPERIENCE

Help Desk Support, Jessup, MD Aug 2015 – Present

Express Employment (Sysco)

Configured, maintained and troubleshoot complex network issues, Installed, supported and maintained computer systems. Troubleshooting windows 10 OS on desktop and laptops, providing office 365 support. Maintained and configure network infrastructure such as switches and routers. Installed Hard disks, CD Drives, CPU, Memory, Power supply unit, Network card, Video graphics card and Hard disk controller card on PC systems. Responded to tickets issued by the HR and the staffs on site. Worked with trouble ticket systems and network monitoring tools, preparing the shift and status reports for the clients and senior level management, and ensuring client’s issues were addressed and resolved.

Technical Support Analyst Jan 2012 – July 2015

Nestle, Laurel MD

Resolved numerous tickets a day for problems ranging from password resets, connectivity issues, and software installs. Replaced hardware. Setup conference room meetings. Oriented new employees on the onboarding process. Displayed excellent customer service for a wide range to all employees. Imaged\Reimaged Dell laptops and desktops with the company’s windows 7 image. Resolved user’s issues in a timely fashion by resolving or escalating the problem. Assisted users who worked remotely on the VPN network. Coached/trained employees outside of IT on how to use certain software. Installed, configured and supported various business applications, including antivirus and security MS Server 2008, 2012 and MS Windows 7, MS Windows 8 and 8.1Applications: MS-Office 2010/2013, Adobe PDF.

System Support Jan 2007 – Jan 2010

Alpha Numeric System, Lagos Nigeria

Received inbound calls from gambling businesses (casino) about their computer systems. Made outbound calls to casino business about solutions to their computer systems. Made outbound calls to book appointments for engineers to go out on a field operation. Solved software problem for over 500 casino outlets throughout Nigeria over the phone. Troubleshot software and hardware related issues over the phone. Differentiated hardware problems from software problems, relating with the tier two to deal with hardware problems. Processed the ordering delivery of parts to site. Responded to program error messages by finding and correcting problems or terminating the program. Monitored the system for equipment failure or errors in performance. Notified supervisor or computer maintenance technicians of equipment malfunctions. Recorded information such as computer operating time, problems that occurred, and actions taken.

EDUCATION

Associate of Arts degree in Cyber Security and Information Technology Cisco and Certificate in Network Security, Howard Community College, Columbia, MD. Anticipated graduation May 2018.

ADDITIONAL TRAINING

BOOT CAMP FOR CCNA - Switch and Router Configuration Training, LAN/WAN Professionals, Santa Anna, CA, June 2016

Configured and installed routers, switches and wireless controllers. Assign VLANs to appropriate switch port according to the Physical diagram and layer 2/3 diagram. Verified LAN and port assignments. Assigned Ipv4 address for each Fast Ethernet interface, switch virtual interface (SVI) and loopback. Ensured the appropriate device can ping and configure port fast. Configured EIGRP, RIP, and OSPF. Upgraded to PC's including the installation of CPU's, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, CD-ROMS.

Certificate in Oracle DBA and Enterprise Solution Management, American Career Institute, Columbia, MD, January 2012

Learned general practices on SQL select statement, create, update, delete, alter, modify (DML, DDL) Hands on SQL functions command, join statement, foreign key constraint, primary key constraint,

Creation of Index, triggers, views, writing of SQL scripts. Learned general practices on PL/SQL, writing PL/SQL procedure/functions Creating users, table space, grant access to user, and managing users account. Performed database security for users, password encryption, account locking, password lifetime and expiration. Created and granted privileges and roles to users. Performed database auditing, monitoring of users account, and created snap shoot. Created and configured new database manually and created new database with DBCA Oracle Database Administration one and two Oracle Learned Database Architecture maintenance windows and Linux server and ran Oracle software with VM ware.

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