Customer Service Representative

Alisha Gilliam

**** ******** **** ********, ** **223 804-***-**** ****************@*****.***

Objective

To succeed in a stimulating and challenging environment, building the success of the company while experiencing advancement opportunities.

Education

Huguenot High School - Richmond, VA 2002 to 2006

Advanced Diploma

Computer and Specialized Skills

Microsoft Professional Office Suite: Word, Excel, PowerPoint, Project, Access and Outlook

Marketing Knowledge

Analyzing Skills

Customer Concentration

Experience

Customer Service Representative – Capital One – Glen Allen, VA : December 2016 to May 2017

Receives inbound calls addressing inquires in a timely and accurate manner.

Assisted customers with completing account maintenance such as processing the transfer of funds, debit card functions, and account closures.

Researched banking guidelines and statutory requirements to stay updated on new laws and applications.

Provided technical support for online banking.

Warehouse Associate - Amazon Fulfillment Services, Inc. - Atlanta, GA: June 2016 to August 2016

Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.

Maintained inventory controls by collecting stock location orders and printing requests.

Sustained quality service by following organization standards.

Upheld safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.

Cashier - Kroger - Smyrna, GA: April 2016 to August 2016

Maintained excellent customer relations and devolved customer rapport.

Performed mathematic functions and operate cash registers.

Supported in the growth of the business operations by providing marketing and public relationship tools.

Ability to work in an accelerated work environment.

Customer Care Representative (Work from Home) - Asurion - Smyrna, GA: May 2015 to November 2015

Received inbound calls for the purpose of trouble-shooting and resolving technical issues.

Used sales skills to influence customers to utilize additional insurance products and services.

Answered an array of questions and provided education on complex issues.

Navigated multiple software programs, windows applications, and search engines.

Retail Sales Associate - Macy's - Atlanta, GA: September 2014 to March 2015

Surpassed all selling priorities, and selling metrics.

Contributed to team effort by accomplishing related results as needed.

Ability to work in an accelerated work environment.

Supported in the growth of the business operations by providing marketing and public relationship tools.

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