Microsoft Office Operator
Resume:
Marjorie Winakur
*** ****** ****, *********, ** *7019
Email: ac0qhs@r.postjobfree.com
Software Experience:
• MS Windows 98 • Filemaker • Astea
• Windows 2000 Professional • FTP • GMS
• Windows XP Professional • VMS • GMU
• Windows 7 Professional • JCL • Ravens Web
• Windows 8.1 • DB • Lotus Notes
• Sybase • CICS • Solar Winds
• UNIX • HMC • CFE’s
• Microsoft Office • AS400 • Remedy
Qualifications Summary:
• Supervised operators on shift to ensure all daily tasks were completed accurately and efficiently and trained new employees.
• Performed Lead Operator specific tasks; running syncsprints, scanning documents into computer systems.
• Monitored daily operations of state, lottery, and company systems for problems or errors, reported any issues to appropriate personnel, and took action as needed to resolve issues, minimizing downtime and ensuring data security. Ran data reports as requested.
• Communicated with state personnel, management, service providers, retailers, and technicians to provide and/or request information and assistance, report system problems, and update customer information.
• Performed scheduling and incident reporting, created and tracked turnover log, validated completed checklist to ensure all assigned tasks were completed.
• Assisted in an upgrade from Concurrent to Digital UNIX / VMS, to meet the growing needs of the state lottery system.
• Managed the tape library, including tracking, purging tapes and creating labels and moving tapes to the backup site.
• Served as after-hours security and contacted management to resolve security issues.
• Recognized dedication and skills led to several promotions in less than 3 years. Marjorie Winakur, Resume Page 2
Employment History:
• Scientific Games Corporation – Middletown, Pennsylvania (October 2014 – November 2016) Lead Computer Operator
• Pomeroy IT Solutions - Harrisburg, Pennsylvania (September 2011 – August 2014) Mainframe & Server Operator
• The BonTon Department Store - Carlisle, Pennsylvania (September 2008 – September 2011) Sales Associate in Various Store Departments
• The Kroger Company - Nashville, Tennessee (January – June 2008) Delicatessen Clerk
• GTECH Corporation - Trenton, New Jersey (May 1995 – August 2007) Senior System Operations Technician
Education:
Mercer County College - Trenton, New Jersey
Associates Degree in Computer Operations
Specialization: Digital Equipment Corporation Systems, OS/32, JCL John P. Stevens High School - Edison, New Jersey
Academic Course Studies/Diploma
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