Information Technology Management

MICHAEL HEBNER

**** ***** **** ******, ***. ****, Glendale, Arizona 85303

********@*****.*** 623-***-****

SUMMARY OF QUALIFICATIONS:

Prior experience in technology management for a medium sized, multi-million dollar remote backup services company that I co-founded. Additional experience and knowledge includes assessment, design, implementation and administration of high availability, load balanced, fault tolerant, and secure servers and network systems. Extensive knowledge specializing in information security systems/networks including security posture analysis/assessment and penetration testing. Considerable experience in web development with a focus on the Wordpress CMS system.

SKILLS SUMMARY

● Windows / *nix / Cisco OS ● Project Management ● Business Communications

● TCP/IP Networking ● PC/Network Diagnosis/Repair ● Service Excellence

● Shell/DOS Programming ● Internet Marketing & Sales ● Disaster Recovery

● Business Operations ● Business/Technology Integration ● Business Continuity

● Search Engine Optimization ● Cloud Based Technologies ● IT/Cyber Security

● Windows Domain Mgmt ● Web Application Development ● HTML/CSS/PHP

● Process Automation ● VBA/VBScript/JavaScript ● ASP/C#/Perl/SQL

● Advanced MS Office ● Photoshop ● Wordpress/MySQL PROFESSIONAL EXPERIENCE:

Self-Employed – My Bits N Bytes, Glendale, AZ (5/2009 - Present) Owner/Operator/Technology Consultant

Information technology services business providing small to medium sized business and consumers with on-site and remote technical services including web application development, systems repair/administration, network design/implementation, security technical services, penetration testing, custom programming services, desktop publishing services, post production video editing, graphic art and design, database design/development, MS Office document creation, VOIP and mobile communications/computing, and other technology related services. Responsible for day to day operation and management of the business as well as managing development/technical teams, projects, vendors, clients and my development/technical teams. Manage all aspects of business operation including bookkeeping, customer relationship management, employee resource planning, marketing/advertising, social media, client services and other daily tasks. Stay up to date on current technology trends, new products, new technologies, changes to existing technologies, newly discovered vulnerabilities and exploits, newly discovered viruses and other malware. Stay current on technology and business best practices.

DataPreserve/Digital Data Integrity, Scottsdale, AZ (7/2003 – 4/2009) Co-Founder / Director of Technical Services / IT Manager Responsible for technical planning and management of a multi-million dollar remote backup companies IT assets including local area network, domains, Apache and IIS web servers, email server, FTP servers, Layer 3 managed switches, Firewall/IPS and all IT security considerations, Storage Area Network, testing lab systems/network, VOIP system and remote access systems (Terminal Services/VPN). Responsible for technical support requests from various nationwide associated IT companies and product end users. Management/Administration of all corporate, lab and production networks and systems. Responsible for day to day corporate programming needs (scripting, web development, database development, etc.) Management of hosted solutions including web presence, DNS, and cloud computing systems. Conduct and lead in-house and remote training lectures and development of online training materials (i.e. webinars and/or online slide shows). Management and production of monthly billing reports for the accounting department including Agent commission reports, MSP reports, transaction reports for import into QuickBooks, and sales reports. Remain on-call for emergency data restores by clients and system/network outages at a co-located tier 4 data center. Assist in managing merchant account and e-commerce systems and processes. Michael Hebner 623-***-**** Page 1 of 2

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EDUCATION:

Glendale Community College Glendale, AZ United States 2009-2010 Major: Computer Science

Awards/Recognition: Honor Roll during entire attendance, Member of Phi Theta Kappa Honor Society (Omicron Lambda Chapter).

ADDITIONAL LEARNING:

Non-accredited courses:

● MCSE Certification ● CIW Certification ● CCNA Certification

● A+ Certification ● LPIC Certification ● Linux+ Certification

● MSDBA Certification ● CISSP Certification ● CEH Certification

● GIAC Certification ● Security+ Certification ● GSEC Certification

● Advanced Office Programming ● Business Management ● Backup/Disaster Recovery SPECIAL INTERESTS:

Certified Advanced Scuba Diver with over 6 specialty certifications including Dry Suit Diver, Deep Diver, Underwater Hunter, and Underwater Photographer. Future plans to finish learning the Python programming language and Java with a focus on mobile app development. Continued use and learning of the Kali operating system and all associated tools and software.

MEMBERSHIPS:

Member of Global Chamber, Phoenix Chapter

Member of Arizona International Growth Group

Experts Exchange Member

Active Open Source Community Member

Guidepoint Global Technology Advisors Member

Stack Overflow Community Member

RECOGNITIONS / CURRENT WORKS:

Developed and contributed multiple open source works to the online Community.

President/Executive Director of Mainstream Foundation, USA L.L.C.. A newly formed 501(c)3 non-profit organization created to assist individuals who are at or below the federal poverty limit with receiving resources and program benefits that are available to them.

Serve as technical advisor to Global Chamber, Growth Nation, Jumpstart Childcare & Learning Center and Arizona International Growth Group.

References available at https://Linkedin.com/in/geekdaddy. Work portfolio available upon request. Michael Hebner 623-***-**** Page 2 of 2

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