Sekou NDiaye

** ******** ***, *******, ** M*E *Y*

Cell: 416-***-**** / Email: ac0qeh@r.postjobfree.com

OBJECTIVE

Seeking a challenging position as Bilingual Customer Service Representative

PROFILE

• Over than 5 years in providing services to various types roles as Bilingual Customer Service

• Bilingual, fluent in both written and verbal French & English

• Experienced in Customer Service, Inbound and Outbound (call Centre)

• MS Excel, MS word, Internet, outlook and Email navigation

• Strong organizational Skills and detail-oriented

• Ability to manage multiple tasks, quickly, and effectively

• Able to work in a fast-paced environment with excellent interpersonal and communication skills

• Self-motivated, hardworking and responsible with a friendly outgoing personality

PROFESSIONAL EXPERIENCE

NSCC

National Service Call Center 2015- 2016

• Handled over 80 to 140 Incoming calls English and French

• Responded to requests for technical assistance via Phone or electronically

• Evaluated availability service for assistance such as emergency, urgent or normal situation

• Input the daily information into data system

Bilingual Customer Service

Canadian Credit Protection Corporation, Toronto 2013 – 2015

• Handled over a 150 calls in English and French

• Investigated complaints and maintained records and statistics.

• Reduced monthly past due accounts & establish payments arrangement

• Provided service solutions to prospective and existing clients through structured outbound.

• Resolved customer issues and ensure thorough resolution

• Handled difficult customers with professionalism.

Bilingual Outbound/Inbound Sales Rep

Teleperformance Canada, Toronto 2010 – 2013

• Handled over a 100 sales calls in English and French

• Delivered monthly sale quotas by reaching targets and exceeded activity standard by 15%

• Provided service solutions to prospective and existing clients through structured outbound

• Reported and documented calls within CRM and track applications such as SharePoint

• Handled difficult customers with professionalism

Bilingual Customer Service Rep

Carlson Marketing, Toronto 2010

• Updated and made the necessary follow up on customer’s account

• Explained the type and cost of services offered

• Performed administrative tasks requests such as change of address

• Tracked product and shipped products to customers

• Evaluated inventory availability for customers, data entry

• Handled return requests and dealt with damaged and missed shipment for customers

Bilingual Customer Service Rep

Common Collection Agency (CCA), Toronto 2009 – 2010

• Responded to requests for technical assistance in person, via phone and/or electronically

• Diagnosed and resolved technical hardware and software issues

• Researched questions using available information resources

• Advised users on appropriate actions and followed standard help desk procedures

• Identified and escalated situations requiring urgent attention

EDUCATION

High School Diploma Lycee 2 Octobre, Guinea 2000

REFERENCE AVAILABLE UPON REQUEST

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