Active Directory Customer Service

Mitesh Amin

*** ***** ***

Piscataway, NJ, *****

PH: 732-***-****

E-mail: ******@*******.***

OBJECTIVE:

Motivated team player seeking to utilize the knowledge and analytical computer skills gained through education in engineering and networking or related areas that would best utilize expertise in the business environment.

SKILLS:

Operating Systems/Software: Microsoft Enterprise, Microsoft 2003, 2007, 2007 and 2010 Office Suite, Microsoft Exchange server, Blackberry Enterprise Server, Microsoft Active Directory, Windows Server 2000, 2003, Lotus Notes 7 & 8.5, Microsoft Outlook, Lotus Notes, DNS Server, Windows NT 4.0, Windows 95/98/ME/2000/XP, Internet Information server, Microsoft Windows Vista, Microsoft Windows 7, Ghost, Citrix Go to Assist, Trend Micro Virus Protection, and security software.

Technical Knowledge: Worked with Protocols such as LAN/WAN, HTTP and TCP/IP. Proficient in the use of hardware like Routers, Switches and Servers.

EDUCATION:

Bachelor of Engineering (Instrumentation) May 1994 – Jan2000

North Maharastra University, Maharastra, India

Certificates: MCP, MCSE Oct 2002 – Feb 2003

Vision Infoworld, Ahmedabad, India

Graduated with MCP and MCSE certificate

EMPLOYMENT:

Chubb Group of Insurance, Warren NJ 07059 Dec 2011 - Present

Position: Computer Technician/Desk site support/Queue Coordinator

Responsible for Installation, setup, and configuration of desktop/laptop hardware and software based on Windows NT, 2000, Windows XP and Windows 7. Imaging machines with required operating system. Adding machine names using Active Directory. Configure laptops and desktops with required network and domain, Creating and managing Computers names in Active directory, data transfer and recovery, Set up e-mail Outlook or Lotus notes and install software and also wireless network card, install local and network printers, Experience in Lotus notes 7, 8 and 8.5 and also Outlook, maintain stock on regular basis as part of asset management. Performing moves of desktop, monitors and printers. Technical remote support using remote connection as well as on phone. Coordinating the tickets on the whole account including escalation. Familiar with Impact and Maximo ticketing system..

EMPLOYMENT:

Panasonic/IBM, Secaucus, NJ 07094 April 2011- Oct 2011

Position: Computer Technician/Desk site support

Responsible for installation and troubleshooting Windows NT, 2000, Windows XP and Windows 7. Configure laptops and desktops with required network and domain, Creating and managing Computers names in Active directory, data transfer and recovery, Set up e-mail and install software and also wireless network card, install local and network printers, Experience in Lotus notes 7, 8 and 8.5 and also Outlook, maintain stock on regular basis. Technical support using remote connection

AT&T, Piscataway, NJ 08854 Aug 2007- Aug 2009

Position: Process management

Responsible for service address validation for various MIS Services using LEC database in USRP, working with clarify, EFMS, Disconnects, D-Forms, TIRKS. Worked with LEC database such as Verigate, Verizon, Embarq, Qwest and Café

Conducted user acceptance testing for quarterly release (testing in USRP, EFMS, Instar)

Provided feedback to UAT manager

Conducted user training of new enhancements

Lucent Technologies/IBM, Whippany, NJ 07981 Jan 2006- July 2007

Position: Computer Technician/Desk site support

Responsible for installation and troubleshooting Windows NT 4.0, Windows 95/98, ME, 2000 and XP, Configure laptops and desktops with required network and domain, data recovery, Set up e-mail and install software and also wireless network card, install local and network printers, Experience in Lotus notes 7, 8 and 8.5 and also Outlook, maintain stock on regular basis.

Dish Network, Monmouth Junction, NJ 08852 Jan 2004 – Oct 2005

Position/Title: Field service specialist III

Description: Installation and trouble shooting of satellite systems, running cable lines, wall fishing, educating customers

J L Infotech, Ahmedabad, India Oct 2002 – May 2003

Position/Title: Network support engineer

Description: Installation and troubleshooting Windows NT 4.0, Windows 95/98/ME/2000/XP under supervision, create networks for small companies (as a trainee), dealing with purchase and sale of hardware and installation

Lloyds Pharmacy, London, UK Mar 2002 – Aug 2002

Position/Title: Dispenser

Description: Dispense counter medicine, stock control, customer service

IOCL Baroda, India April 1998 – May1998

Position/Title: Trainee Engineer

Description: repairing control valves, regulating required amount of flow, pressure, temperature with the help of transmitters, receivers and control panel, calibrate different transducers, provide project manager with briefs and reports

REFERENCES:

Available upon request

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