Customer Service Administrative Assistant

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

NATASHA JOHNSON

**** ******* ****** *****, ***********, MN 55420

Cell: 612-***-**** - **********@*****.***

Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. 50 WPM typing speed

Professional phone etiquette

Excellent communication skills

Works well under pressure

Customer service-oriented

Accurate and detailed

Appointment setting

Multi-line phone proficiency

Pleasant demeanor

Filing and data archiving

01/2013 to 12/2016 Senior Administrative Agent

Iqor – Plymouth, MN

Entered numerical data into databases in a timely and accurate manner. Scanned documentation and entered into the database. Obtained scanned records and uploaded them into the database. Organized forms, made photocopies, filed records and prepared correspondence and reports. Assisted with receptionist duties, file organization and research and development. Reduced overhead by taking on more responsibility with creative and administrative projects.

Articulated audit findings, risks and detailed recommendations to upper management. 11/2008 to 01/2013 Customer Service Representative Gatestone & Co. – Saint Louis Park, MN

Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Defused volatile customer situations calmly and courteously. Gathered and verified all required customer information for tracking purposes. Effectively managed a high-volume of inbound and outbound customer calls. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Met or exceeded service and quality standards every review period. 04/2006 to 04/2007Receptionist

Greenpoint Mortgage – Edina, MN

Oversaw daily office operations for staff of 50 employees. Oversaw inventory and office supply purchases.

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Ordered and distributed office supplies while adhering to a fixed office budget. Directed guests and routed deliveries and courier services. Managed office supplies, vendors, organization and upkeep. Answered and managed incoming and outgoing calls while recording accurate messages. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas.

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