Manager Customer Service

Howard Cliff

**** ************ *** **** *********** FL 815-***-**** *********@*****.***

PROFESSIONAL PROFILE:

Operations Executive focused on delivering sustainable success in manufacturing, quality, engineering, and customer service, while achieving an engaged, participative workforce.

Operational team leader, responsible for creating and implementing innovative technology solutions to meet customers’ needs and drive organizational continuous improvement; effective and participative strategic planning; driving the organization to best in class safety, establish and accomplish challenging goals, manage purchasing and supply chain, hands on manager, driving quality and customer service while meeting or exceeding budgeted profitability for stakeholders.

Development of processes, teams and systems to drive the operation to best in the industry. Exceed the capabilities of the competition and customers through efforts in the following:

Operational Quality Excellence

Highly regulated environment

P&L Management

Effective Strategic Planning

Lean Six Sigma Operations

Technical Expertise

Product Development

Professional Development

Visionary Leadership

HIGHLIGHTS/ACCOMPLISHMENTS:

oGuided the launch of a prescription to over-the-counter product conversion that required the development

and modification to 15 different packaging lines, resulting in $20,000,000.00 in sales.

oUtilized years of operational experiences to design, construct, operate and support over 100 manufacturing lines.

oCombined flexible processes along with 100% electronic verification that ensures quality assurance, resulting

in labor cost reduction of 30%.

oLead the capital planning and execution for the site as well as the technology development for the organization.

oDeveloped hundreds of quotes to solve customer’s challenging opportunities.

oPerformed 2 building expansions and the construction of a new CGMP facility.

oEstablished start-up operations for Anderson Packaging’s first two antibiotic plants. Obtained

single-source status for product manufacture, resulting in sales of $12,000,000.00.

oImplemented an automatic, single-step thermoforming and cartoning process to replace a multiple

step process. Reduced product cycle time by a week, and cut direct labor costs by 50%.

oDeveloped facilities, equipment, and systems for introduction of 100’s of new products for Anderson

Packaging’s client companies.

oInitiated and implemented a step-by-step Design for Manufacturability Process to evaluate the

financial risk and profit potential associated with the introduction of new products. Process increased the success rate of product launches and provided a system of checks and balances during transition from concept to full-scale production reducing costs by approximately 20%.

oFull P&L responsibility for an operation of 235 people.

PROFESSIONAL EXPERIENCE:

Pharmaworks- Odessa, FL.

Provider of thermofoming equipment that is sold to the pharmaceutical, chemical, industrial and

consumer goods markets.

Director of Aftermarket Service and Equipment Assembly – 2015- Present

Lead the assembly floor manufacturing process and the integration

of all third party vision systems, Cognex, Scanware and Data Logic,

checkweighers, OCS, Mettler, Garvens, printers HAPA, Domino, Ijet.

Conduct FAT and prepare customer to successfully complete validation

process necessary for a cGMP operation. Conduct lean six sigma events

Packaging Coordinators, Inc. (formerly AndersonBrecon, Anderson Packaging) - Rockford, Illinois

Leading provider pharmaceutical contract packaging, package engineering, project management, and

cGMP operations in the U.S.; 1200 employees; $230 million annual sales

Executive Director of Product Technology Integration (PTI) 1997 - 2014

Lead the automation of all packaging operations for the organization which

included solid dose filling, Lakso, Swiftpack, labeling Accraply, Weiler, NJM

thermoforming, Uhlmann, Pharmaworks, Klockner, cartoning, Serpa, Jones,

MGS, bundling, Pester, Omega, carding lines, Sencorp, Visual Packaging

vision systems, Acuity, Cognex

Responsible for the successful validation for over 200 installations from a single

piece of equipment to a complete automated system including the integration of

a bottling line into a carding line.

Director of PTI Manager of PTI Engineering Project Manager

PTI- Production Technology and Integration- responsible for the design, procurement, build,

installation, validation of packaging lines needed to support customer’s product. This includes

several new innovations that were required to successfully manufacture out clients product in a

Pharmaceutical manufacturing environment.

Helene-Curtis – Chicago, Illinois 1985 – 1997

Manufacturer of personal care products

Manager of Project Management

Managed all operational requirements, including sourcing and formulating product and package development specifications for new product introductions. Complete P&L and supervisory responsibility for a department of 4 project managers and an administrative assistant.

Technical Advisor

Responsible for an $8,000,000 capital budget for new product introductions.

Manufacturing Unit Manager

Responsible for an operating department of 25 million units and a $4,000,000 operating budget.

Complete P&L and supervisory responsibility of 235 personnel.

Sweetheart Cup Corporation – Chicago, Illinois 1977 - 1985

Manufacturer of disposable paper and plastic products.

Production Foreman Lead Maintenance Mechanic

EDUCATION

MBA, with an emphasis in Finance and Information Systems

Benedictine University, Lisle, Illinois 1985

BS in Operations Management

DePaul University, Chicago, Illinois 1983

Classes in Mechanical Engineering,

Illinois Institute of Technology, Chicago, Illinois 1986

CERTIFICATIONS

New Product Development, California Institute of Technology, Pasadena, California

Application Development for Vision Systems, Acuity Inc., Nashua, New Hampshire

Managing Complex Product Development Projects, MIT, Cambridge, Massachusetts

Certified Lean Six Sigma Process, Anderson Packaging, Rockford, Illinois

Strategic Leadership Program, Amerisource Bergen/Anderson Packaging, Rockford, Illinois

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