JR's Resume

JR A Agbortoko

*** * ****** ** • Brockton MA ****2 • 508-***-**** • ********@*****.***

Skills

• Networking: LAN, WIFI & VPN/Remote Connectivity

• Customer Service: NRF Certification (National Retail Foundation).

• Language: Fluent in French and English

• Hardware: PCs, Laptops, Printers, Routers, Modems

• Software: RSA Console, Active Directory, Mobile Iron, Service Now, JAVA, HTML, CSS, Microsoft Office,Exchange, Office 365 MacOS & iOS, Windows (XP,7,10)

Work Experience

JohnHanckock Boston, MA

Deskside Support Engineer Intern Jan 2017- Present

• Managed a diverse work load of about 45 tickets daily with systems like Service Now, Active Directory and Microsoft Configuration Management Console with a service level agreement of 48 hours

• Assisted administrative departments with onboarding of an average of 5 new hires weekly by building and deploying user’s PC’s, peripherals and mobile devices

• Co-managed PC hardware and VPN token refresh project of 300 computers and 1000 VPN tokens

• Trouble shooting hardware or software problems of onsite and remote users providing excellent customer service

• Optimizing iOS mobile devices for users with Mobile Iron and Microsoft Exchange ZongoSoft. Inc. (Personal online IT solutions, Digital and Inbound Marketing project) Cameroon, Africa Co-Founder/Managing Director/CFO Oct 2014-Present

• Managing company investments, annual budget and client contracts

• Creating accurate and timely historical financial information of the company and strategic planning to raise capital

• Providing SEO (search engine optimization) and digital marketing training and guidance to other managers and staff members

Brockton ROX (Brockton Baseball Stadium) Brockton, MA Audio and Visual Assistant (Intern) July 2016-Aug 2016

• Managed audio/visual equipment’s, recorded and edited game recordings

• Configured and deployed computers and mobile devices

• Assisted 50-100 clients per game day with directions and ticketing as well as resolving technical issues like application failures and recorded solutions.

Education

YearUp Boston, MA

Computer Science Student Sept 2016-Present

• Trained in Information Technology to prepare and apply for IT positions

• Courses Completed: Computer Information Systems I & II, and Business Communications Massasoit Community College Brockton, MA

Computer Science, Liberal-Arts Transfer Sept 2014-Sept 2015

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Boston Computer and Electronics Cameroon, Africa

Hardware and Software Maintenance Student December 2011 Volunteer Experience

Hope for Children International Brockton, MA

Fundraising & Event Raising Assistant March 2015- April 2015

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