Customer Service Pharmacy

Jenny Blyakhman

McKinney, TX ***** 612-***-****

ac0q6o@r.postjobfree.com

Pharmacist

Multi-lingual, licensed pharmacist with over 16 years of experience dedicated to providing excellent customer care, including 6 years of hospital and 10 years of retail. Excellent ability to accurately dispense and compound medication in high pressure, fast-paced environments. Exceptional ability to work on a team with medical professionals, healthcare organizations and insurance providers to provide a positive customer experience.

Areas of Expertise

Customer Consultation

Effective Communication

Workflow Management

Financial Profitability

Regulatory Compliance

Controlled Substances Inventory

Community-Based Intervention

Inventory Management

Treatment Planning

Excellent Math skills

Counseling

Quality Assurance

Key Skills Assessment

Strategic Leadership Performance – Proven success managing pharmacy staff including interns, technicians and pharmacists. Monitored performance metrics, yielding an increase in sales and profit margins.

Excellent Interpersonal Skills – Well developed written and verbal communication, maturity in judgment and an ability to work as a part of a team.

Professional Experience

MEDICAL CITY OF DALLAS, PHARMACY, Dallas, TX Current

Pharmacist Volunteer

Actively supports clinical services, sterile compounding and documentation.

Participates in Antibiotic stewardship program.

ACCEL REHABILITATION HOSPITAL (Omnicare), PHARMACY, Plano, TX Current

Pharmacist

Provides pharmacy services, including counseling, to patients, nurses, physicians, and other medical staff.

Actively participates in and supports clinical services.

Performs verification of patient orders, providing technical guidance to staff pharmacist(s) and pharmacy technicians.

Ensures compliance with local, state, and federal reporting requirements

PLANO SPECIALTY HOSPITAL, PHARMACY, Plano, TX 2016

Pharmacy Director

Maintains compliance with all applicable JCAHO Standards as well as all Pharmacy Operational Policies and Procedures.

Upholds operational standards including performance metrics, safety and compliance.

Assess the effectiveness, safety and affordability of patient medications.

Performs verification of patient orders, order entry and verification of IV admixtures, providing technical guidance to staff pharmacist(s) and pharmacy technicians.

ST. CLOUD HOSPITAL OUTPATIENT PHARMACY, St. Cloud, MN 2014-2016

Pharmacy Intern

Facilitated treatment planning by compounding pharmaceuticals for discharging patients and employees.

Counseled patients regarding side effects, drug interactions and proper dosing.

Demonstrated ability to work on a team to provide optimal customer service.

CLALIT HEALTHCARE REHAB HOSPITAL, Nes-Ziona, Israel 2008-2013

Pharmacist-in-Charge

Managed a pharmacy team consisting of two pharmacists and four technicians.

Maintained all Pharmacy Operational Policies and Procedures.

Made recommendations to General Manager regarding any changes to operating procedures in an effort to facilitate smooth customer service operations

Responsible for the procurement and dispensing of impatient medications

Verified prescribed medications according to professional standard

SUPER-PHARM, RETAIL PHARMACY, Rehovot, Israel 2003-2008

Pharmacist, Pharmacist-in-Charge

Supervised a staff of three pharmacists and five technicians.

Achieved retail objectives including increasing profit margins via collaboration with suppliers.

Planned and executed new store opening including layout design and documentation of governmental compliance.

Used discretion in hiring the pharmacy staff.

Education & Training

Master of Science in Pharmaceutical Sciences, Thesis in Clinical Pharmacology

THE HEBREW UNIVERSITY Jerusalem, Israel

Bachelor of Science in Pharmaceutical Sciences

THE HEBREW UNIVERSITY Jerusalem, Israel

Pharmacist License, Texas Board of Pharmacy

National IV Certification, Texas Society of Health System Pharmacists (THSP)

APhA Pharmacy-Based Immunization Delivery

Management Development Program, Super-Pharm LTD, HQ

Skills and Abilities

Demonstrates proficiency in professional software: PYXIS Connect, MedDispense, Meditech, Micromedex, Clinical Pharmacology, DoseEdge, VigiLanz, Microsoft Office, etc.

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