Customer Service Technical Support

Annie Behrens, A ustin, TX, USA, 512-***-****,

***************@*****.***

Summary

A dynamic professional that utilizes skill, experience and education to excel in Customer Service, Time Management and Metrics. An innovative team builder with exemplary interpersonal verbal and written communication skills. Flexible, adaptable, and eager to exceed expectations. Experience

Staffmark-A ustin, TX. March 2017-current

Property Management Office for various HOA properties. A pple One - Austin, Texas Dec 2014 – June 2016

CSR/ Call Center Agent

● Triaged calls for approximately 40 departments within The C ity of Austin, determined non-emergency, 9 11 or 3 11 call routing.

● Assisted citizens as part of Austin 3 11; providing resources and answers to questions pertaining to C ity of Austin services, APD & Austin Energy calls.

● Invited to attend The A ustin Call Center Alliance Symposium by scoring lowest ASA (average speed of answer above the entire call center.

● Able to adapt and navigate through several search engines/browsers.

● Acquired exceptional QA scores through accurate research of multiple databases.

● Multiple awards attained for excellent attendance and adherence.

● Technical Support for citizens pertaining to the numerous mobile apps and websites of government resources.

● Used critical thinking, problem solving, utilizing my best judgement and decision making skills.

● Assisted thousands of citizens with power restoration during power outages.

● Assisted saving animals in critical situations throughout surrounding counties. Travis County Elections Division - Austin, Texas May 2012 – December 2016 Travis County Election Judge

● Supervised 5-8 people during elections

● Processed all necessary paperwork & operated all necessary computers

● Registered prospective voters & facilitated election process Education

William Rainey Harper College, Palatine, IL

● 45+ college credit hours

o Major: Business Management & Administration

o Minor: Exercise Science

Volunteerism

2

Headcount

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