Sales Customer Service
Resume:
Sue McNeill
********@*********.*** (work)
**********@*********.*** (personal))
New Sales/ Account Management Specialist/Customer Care
Experienced in New Sales, Sales Support and Customer Service with proven ability to provide solutions-oriented service and build highly productive customer relationships, resulting in high satisfaction rates and increased bottom line. Skilled in simultaneously performing multiple tasks while collaborating with team members to exceed goals and grow revenue. Proficient in Salesforce, MS office products – Outlook, Word, Excel, PowerPoint. Additional CRM knowledge - Act, Goldmine, Siebel.
Professional Experience
CoreLogic 2007- present
Account Manager
New sales and existing account management. Make outbound lead calls to potential and existing customers via phone and email to qualify new sales and upsell products and services within existing base. Manage key client accounts and coordinate the development, preparation and execution for account setup in accordance with client objectives and revenue goals. Work in a collaborative manner within sales organization, completing own assignments accurately and within established timeframes and achieving departmental goals and objectives. Develop sales proposals and related follow up documentation for existing and potential customers
Key Achievements:
• Solely responsible for $20 million territory for division with annual sales of $60 million
• Consistently meet or exceed monthly new sales and revenue quota
• Initiate and cultivate relationships with client contacts to ensure customer retention
Motivational Systems, Inc. – Riverside, Ca 11/ 2005- 6/2007
Sales Assistant
Sales Support and territory management to include on-site client training and sales. Resolve production and inventory issues. Prepare and assist with sales presentations. Responsible for continued revenue from existing clients by presenting new concepts and products as well as establishing a solid relationship. Exhibit excellent customer service.
Key Achievements:
• Monthly new sales quota, teamed with Sr. Account Executives to gain new business as well as grow existing base
• Built consultative relationships with customers, resulting in increased sales and referrals.
• Dual role filling in as Office Manager in addition to sales responsibilities
Experian Information Solutions – Costa Mesa, CA 1995 - 7/2004
Account Manager/Sales Support Representative
Grew existing accounts to meet annual revenue goals and supported account executives through client relationship-building efforts, customer support and strategic planning for Information Management Corporation with annual sales of $1.3 billion and 4500 employees.
Support Account Executives with new business development efforts by establishing and maintaining profitable relationships with clients on-site. Partnered and collaborated with internal resources to create new sales and service strategies. Provided on-site training to new customers to access full benefits of company products and services. Co-managed open territories in absence of account executives.
Key Achievements:
• Teamed with Account Executives to grow annual revenue by 20%
• Developed user-friendly web-based distribution tool available to indirect partners
• Held accountable for coordinating monthly strategy calls with Account Executives to outline
game plan and proactively generate new revenue
Teltech – Minneapolis, MN 1990 -1995
Southern CA - Account Manager
Partnered with account executives to grow and establish new business for technical information corporation with annual sales of $25 million.
Expanded market share of California territory by assisting Account Executives with new business develop efforts. Coordinated all new customers training and provided hands-on training in products and services at customer sites. Compiled training materials for presentations and presented product and service knowledge and benefits to customers. Collaborated with Account Executives to Grow territory from zero to 35 accounts.
Prior Experience
TRW Information Systems – Orange County, CA
Human Resources Assistant
Completed HR support tasks and functions for credit Information Corporation with 5000 employees.
Processed new hire orientation and assisted HR administrator with ongoing benefit information management. Provided customer service to employees, vendors and temporary personnel vendors and coordinated temp personnel as needed on ongoing basis.
Professional Training & Development
Face-to-face Selling Techniques, Consultative Sales Certification
Human Relations & People Skills
FCRA Certified
Some College Coursework Completed
Active Member of San Diego Women’s Council
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