Administrative Assistant

Sonya Rolle

Professional Summary

More than *0 successful years of experience in accounting, customer service and administrative duties to include, but not limited training employees, assigning work to employees, evaluating performance, providing guidance to employees on work duties and administrative matters; preparing weekly and monthly reports, Researches, compiles and analyzes data to respond to inquiries, problems, issues, exceptions and to resolve discrepancies and collects, inputs and reconciles data, funds or inventories and prepares reports; typing, filing, ordering office supplies, arranging travel accommodations, handling incoming and outgoing mail and greeting and directing customers.

Conduct surveys to gather information; distribute, collect and analyze questionnaires, interview customers to gather necessary data for clients

2 years of experience in a busy call center environment, handling over 500 calls daily with recognized strengths in problem-solving and trouble-shooting, planning/implementing proactive procedures and systems to avoid problems initially

Answered and screened telephone calls and scheduled over 9,000 appointments monthly

Excellent working knowledge using Microsoft Excel, Word, Outlook, PowerPoint, Access, SAP, Seibel, WordPerfect; typing speed: 65-70 WPM, 10-Key 8000

Processing incoming and outgoing mail, receiving and sending emails, photocopying and faxing, maintaining files for attorneys, paralegals, and management, scheduling meetings and performing other duties as assigned.

Possess solid computer skills, strong interpersonal skills, and excellent written and verbal communication skills

Typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering office supplies, arranging travel and hotel accommodations and preparing monthly, quarterly, and annual audit reports and other duties as assigned.

Professional Experience

Dallas County Health and Human Services/Ada Staff May 2016-Present

Office Manager/Administrative Clerk

Acts as a subject matter expert and team leader to provide guidance to employees on work duties and administrative matters and training to staff as well as assigning work to employees, evaluating performance, assisting with disciplining and/or hiring and terminating employees, updating and training on policies and procedures; preparing training materials and aids

Researches, compiles and analyzes data to respond to inquiries, problems, issues, exceptions and to resolve discrepancies

Collects, inputs and reconciles data, funds or inventories and prepares reports

Acts as a subject matter expert and team leader to provide guidance and training to staff and other to include developing policies and procedures; coordinating and monitoring tasks; updating and training on policies and procedures; preparing training materials and aids

Prepares routine correspondence, forms, and other documents as well as liaison to other departments and the public

Utilizes department specific and general computer systems for data input, retrieval, purchasing, inventory as well as provide routine computer support to accessing data, maintaining inventory, generating and maintaining reports and schedules and training clerical staff on computer applications

Typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering office supplies, arranging travel and hotel accommodations and preparing monthly, quarterly, and annual audit reports

Cintas Corporation June 2014-May 2016

Accounts Receivable/Administrative Assistant

Post customer payments by checks and credit card transactions, update receivables by totaling unpaid invoices; resolves valid or authorized deductions by entering adjusting entries

Resolve collections by examining customer payment history, coordinate contact with collections department; verifies validity of account discrepancies by obtaining and investigating information from customers and customer service department

Summarizes receivable by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals and preparing reports

Provide general manager and service managers with office support including typing, photocopying, filing, faxing, greeting and directing telephones and emails from customers, calendar management, handling all incoming and outgoing mail, ordering office supplies, composing letters, memos and proposals; preparing daily/weekly/monthly/quarterly reports and arranging travel and hotel accommodations for managers.

Ranstad/State Farm Mutual Fund January 2014-May 2014

Customer Service Associate

Ensures and provides quality service to both internal and external customers

Provide in-depth fund information to policyholders and registered representatives regarding mutual funds and annuities accounts; answers customer inquiries/communications as required via telephone, email and chat

Take payment information and other pertinent information such as addresses, telephone numbers and emails

Transfers calls to appropriate departments; gathers information, researches/resolves inquiries in a timely manner

Senior Helpers of Dallas October 2009-December 2014

Certified Nursing Assistant/Client Advocate Specialist

Maintain strong observation, assessment, and intervention skills essential in providing competent client care

Effectively communicate client’s needs and concerns to management

Provide administrative and secretarial support to management and staff; training clerical staff resolving routine problems and stays aware of changes in policies and procedures that impact the company

Countrywide/Bank of America October 2007-January 2009

Administrative Assistant/Legal Secretary

Answering telephones, taking messages, redirecting and/or returning calls

Handled 50-100 inbound phone calls daily

Performing moderately complex clerical duties for attorneys, paralegals, and management

Processing incoming and outgoing mail, receiving and sending emails, photocopying and faxing, maintaining files for attorney, paralegals, and management, scheduling meetings, calendar management, and performing other duties as assigned

36th District Court June 2006-May 2007

Telephone Information Specialist (Call Center)

Assisting customers with payments using credit/debit cards and personal checks

Handled over 500 inbound calls daily in a busy call center environment

Answered and screened telephone calls and scheduled over 9,000 appointments monthly

Interacted effectively with people at all levels of the organization as well as with the general public

Learned and used software upgrades applying more sophisticated features to increase work efficiency

36th District Court August 2002-July 2006

Legal Secretary/Court Reporter

Edited, typed, and transcribed correspondences, memoranda, reports, legal documents in various office settings, accurately and on time; Prepares routine correspondence, completes forms and other documents, and serves as a liaison to other departments and the public

Performed overflow work to maintain work production; researches, compiles and analyzes data to respond to inquiries, problems, issues, exceptions to resolve discrepancies, provide routine computer support including: accessing data, ordering supplies, maintaining inventory, generating and maintaining reports and schedules

Adapted to different formats, time constraints, work styles and areas of specialization while keeping work flow on schedule

Answered and screened telephone calls for management and other employees

Additional Experience

Independent Field Agent

Conduct surveys to gather information; distribute, collect and analyze questionnaires, interview customers to gather necessary data for clients

Prepared detailed reports on audit findings; evaluates, synthesizes, and communicate the results written and verbally

Proficiency in managing multiple priorities and tasks concurrently and meeting scheduled deadlines.

Effectively and efficiently make decisions independently and to plan, coordinate and implement projects in a timely manner

Relies on experience and judgment to accomplish assigned tasks under minimum supervision.

Education

Bachelor of Arts and Sciences, Psychology

(Expected Graduation: TBD)

Dallas Baptist University, Dallas, TX

General Studies

El Centro College, Dallas Texas

Denby High School

High School Diploma

References

AVAILABLE UPON REQUEST

Contact this candidate