Case Manager
Resume:
September 2011-January 2012
September 2008-June 2012
September 2013-November 2014
September 2008-May 2012
December 2011-June 2012
Hillary Durkee
344 South Street Fitchburg, MA 01420
978-***-**** • *******.******@**.***
Work Experience
NFI Massachusetts
Direct Care Counselor
● Demonstrate positive role modeling and providing support to youth
● Create and provide structured programs, groups, and activities to address treatment needs
● Complete communication logs, incident reports, and legal documents as needed.
● Ensure clients’ safety, security, and well-being during day and overnight hours
● Manage crises and communicate successfully with legal and medical authorities on behalf of the child
● Assist youth in identifying coping tools as appropriate for behavioral and emotional needs
● Attend and pass all trainings and certifications, including CPR, suicide awareness, MAP NFI Massachusetts
Clinical Intern
● Provide support and demonstrate positive role modeling for youth in a highly structured, locked residential treatment program
● Develop and maintain treatment plans for clients, as well as aiding clinicians and counselors in providing proper care
● Assist staff in crisis management and necessary interventions for each individual client.
● Led clinical groups with youth, educating on skills for improvement of interpersonal communication, self-control, and decision-making.
● Attend staff meetings and trainings with the company and Department of Mental Health Hampden County Correctional Center
Counselor/Intern
● Serve as the initial contact for adult, male pre-trial inmates in a medium security jail
● Perform assessment reports, service plans, and drug screening.
● Counsel inmates and respond to legitimate questions, concerns, and requests.
● Provide a bridge of contact between the inmates and the outside public on their behalf.
● Observe clinicians’ therapy sessions with inmates. Bay Path University
Technical Support Assistant
● Serve as first line of technical support on campus, providing assistance to professors and fellow students
● Set up, adjust, and operate audiovisual equipment such as cameras, film and slide projectors, and recording equipment, for meetings, events, and classes
● Assist in filming, editing, and producing several events, including graduation and speeches by the college president
Education
Masters Of Science In Criminology & Criminal Justice University of Edinburgh, Edinburgh, Scotland
Bachelor Of Arts In Psychology
Bay Path University, Longmeadow, MA
● Concentration in forensic psychology
● Minor in criminal justice
● GPA: 3.85
● Honors: Magna Cum Laude, Dean's List, Psi Chi National Society Study Abroad
University College Cork, Cork, Ireland
Certifications
● Medication Administration Program (MAP)
● CPR/AED
● First aid
Key Qualifications
● Technology: Microsoft Office, Windows, Mac OSX
● Communication: Verbal and written, exemplified by production of a thesis, dissertation, and legal logs.
● Research: Interviewing, analysing data, audio recording, writing reports
● Extensive international travel background, comfortable working with and in different cultures.
Contact this candidate