Customer Service Representative

KENDIS HASLEY

*** *. ****** ***** **, ATLANTA, GA 30318, 470-***-****, *.******@*****.***

OBJECTIVE

To obtain a Customer Service position with an organization that can utilize my abilities and allow growth for the company and myself.

EXPERIENCE

11/09/2015 TO 4/2016 PeachState Health Plan Atlanta, GA

MEMBER SERVICE REPRESENTATIVE II / CUSTOMER SERVICE REPRESENTATIVE (CONTRACT)

Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

Provide assistance to members and/or providers regarding website registration and navigation; managing 95% call volume

Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

Utilized program Quickbooks for data entry tasks in addition to use of 10 key and alpha numerical

12/20/2014 TO 11/2015

Office Team/ Costar Group

Atlanta, GA

COMMUNITY CALLER / CUSTOMER SERVICE REPRESENTATIVE (CONTRACT)

As a Research Associate my duties consist of building relationships daily with commercial/ real-estate properties

Serve as extension of top priority contacts team

Work with a Team Lead to define, quantify and analyze the relationships between top priority contacts with markets

Strengthen those relationships, to ensure the accuracy and timeliness of information obtained for those contact listings, properties and transaction

Develop mutually beneficial relationships with our contacts within the Georgia Market

Explaining the value to be received

Providing CoStar with a frequent and current flow of information daily, as well as capturing the full universe of commercial real estate information (listings, transactions, deals, etc)

Dissecting trends and information provided

Conducting in depth phone interviews with contacts to create a more accurate picture of the overall market

Utilizing the CoStar database and Excel spreadsheet to track and measure quantity in individual performance and set goals to sufficiently capture the market.

7/15/2013 TO 11/2013 AeroTek Staffing Agency Atlanta, GA

CUSTOMER SERVICE AGENT

Monitor and drive jet way as well as open doors during boarding and disembarkation

Follow all gate procedures

Announce arrivals and departures as well as other boarding announcements

Arrange for wheelchairs and unaccompanied minors

Verify ticket and seat reservations, designate seat assignments, boarding of new passengers, and handling standby passengers

3/1/2012 TO 9/1/2012

Boost Mobile Call Center

Alpharetta, GA

CUSTOMER SERVICE REPRESENTATIVE

Answering high volume incoming calls and working to resolve customer billing issues

Provided quality customer service exceeding quantity and call handle times expectations

Assisted customers with payment processing options

1/1/2012 TO 10/1/2012

Outcomes Information Solution

Alpharetta, GA

SCHEDULER

Compiled check-list for reviewers of whom to contact, contact numbers, documents to obtain and sign-on, sign-off of said documents

Re-scheduled on-site reviewers for return visit to facilities if contact person is unavailable, documents unobtainable or review not completed

Secured fax and mailing information for reviewers to provide to facilities representative if necessary, in accordance to HIPPA rules and regulations.

6/1/2011 TO 11/1/2011

Aerotek/ Bank of America

College Park, GA

EXTRACTION/ LOCKBOX REPRESENTATIVE

Set up and operate an Opex Model 50 or 51 designed to open mail at a low speed

Extracted mail and prepared payments for processing

Met and maintained production and quality standards as set by the assigned department

Reviewed, sorted, audited materials as needed and communicate issues to management team, as needed

Completed all assigned paperwork and reported on machines productivity

Complied with banking Regulations as they related customer confidentiality

EDUCATION

2004-2008

Delmar College

Corpus Christi, TX

BACHELOR DEGREE

REFERENCES

References are available on request.

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