Customer Service Human Resources

Sharon Wilson

**** *** ***** **., **** Point NC, 27265 336-***-****

**************@*******.***

Objective: To obtain a position in customer service and collections that will utilize my skills for the highest level of service to the company.

Areas of Expertise:

Collections/Loss Mitigation

Knowledgeable of all FDCPA Laws, upheld all company policies and procedures

Worked with consumers to maintain up to date payments

Worked closely with field representatives to make face to face contact with customer

Prepared accounts for repossession or claim and delivery

Pulled credit reports to review customer finances for future problems

Conducted asset research to guide decision on deficiency balance

Utilized skip trace methods

Adept at negotiating persuasively and relying on active listening skills

Met and/or exceeded all company delinquency goals

Administrative/Human Resources

Worked closely with applicants and employers to ensure a good match for both

Interviewed applicants as well as pulled criminal background checks, checked references and verified previous employment

Handled on-site customer service issues such as complaints or conflicts

Facilitated in house drug testing

Resolved payroll and billing issues

Tracked workman’s compensation claims

Ability to multi-task in fast paced environment

Previous Work History:

Personal Assistant, Hart Construction, Belews Creek, NC 5/2013-Present

Staffing Co-ordinator, Touchpoint Staffing, Greensboro, NC 7/2008-8/2009

Office Manager, Wilson Construction, High Point, NC 6/2003-7/2008

Loss Mitigation Specialist, Volvo Finance, Greensboro, NC 1/2001-6/2003

Collections Specialist, Oakwood Acceptance Corp., Greensboro, NC 4/1997-1/2001

Collections Specialist, Credit Bureau of Greensboro, Greensboro, NC 6/1994-4/1997

Education:

Human Services Technology, Associates Degree, Guilford Technical Community College

Criminal Justice, Guilford Technical Community College

Achievements:

Represented the State of North Carolina before Congress pertaining to our unemployment & underemployment

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