Josette F. Bryant

*** ******* ***** *** *

Newport News, VA 23608

ac0py7@r.postjobfree.com

757-***-****

Objective:

Seeking a position as an Administrative Assistant, that will allow me to further utilize my existing leadership and customer service skills and enable me to acquire new accountant abilities.

Skills and Qualification:

Over ten years in Customer Service, Proficient in Data Entry, Skilled with Multi-line telephones, Expert in Microsoft Word, Microsoft Outlook, Microsoft Excel, Type 40 wpm, Knowledge of Account Receivables, Experience in UB04, 837I and CMS 1500 claim forms, Comprehension of ICD-9 and CPT code manuals, Trained in Medisoft, Proficient in HIPAA Regulations and Laws, Proficient in Sabre

Education:

Centura College, Newport News, VA, Medical Billing and Coding Specialist; Diploma

Career Resource Inc., Bridgeport, CT Administrative Assistant; Diploma

Experience:

TRG Customer Solutions, Hampton, VA 2012

Agent Inbound-Sales

Suggestively sell clients products and services; handling approximately 50 calls on a daily basis

Consistently meets established program requirements

Provides exceptional customer service and maintains established acceptance rating on quality monitoring tests.

Accurately inputs, retrieves and accesses information regarding a customer from a computer system.

Resolves customer concerns immediately and effectively. Displays professionalism and courtesy at all times.

Clearly understands the practices and procedures of the department and job responsibilities.

Offers feedback to quality supervisor always based on errors or improving results.

Attends and actively participates in all required training programs and provides feedback and suggestions to Supervisors for program improvement.

APAC, Newport News, VA 2007- 2009

Customer Service Representative

Utilized customer service skills while answering all customer questions and concerns

Responsible for tracking packages via the UPS website, 20 to 50 packages daily

Identified, researched and resolved customer issues with computer system

Josette F. Bryant page 2

Mutual of Omaha, Trumbull, CT 2005 - 2007

Associate Agency Business Administrator

Received and made outgoing calls to policyholders, hospitals, and physicians regarding requests for claim information; researched system records and updated various tracking systems; completed appropriate follow-up actions

Performed administrative duties and support business functions; assisting with new accounts and supervised 13 agents and processed payroll weekly for 13 Agents

Compiled and packaged department materials for distribution; responsible for receiving new department documentation and distributing documentation accordingly

Entered and maintained information into the system database and other software applications; provided clerical support through word processing various standard letters and documents

Other administrative duties; travel arrangements for associates, maintained office supplies inventory and processed special orders, as well as being responsible for accounts receivables on a monthly basis

Answered multi-line phone up to 13 lines, when necessary for coverage and forwarded calls to appropriate contact people

The McIntyre Group, Norwalk, CT 2004-2005

Administrative Assistant

Performed administrative duties and answered multi-line phone; up to 10 lines

Responsible for proofreading and applying proper punctuation, spelling, and grammar for letters and materials

Utilized knowledge of various software packages including word-processing, spreadsheet presentation and electronic mail

Advantage 100, Bridgeport, CT 2001-2005

Administrative Assistant

Analyzed and completed initial imaging and data entry functions on incoming correspondence

Provided telephone support to the CEO

Processed customer orders via telephone, email and postal mail

Utilized customer service skills while answering and addressing all customer comments or concerns

Volunteer:

Ralphola Taylor Community Center

Centura College

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