Manager Sap

EXECUTIVE SUMMARY

SAP Basis, Security & Data Consultant with 8+ Years’ experience.

Dr Pepper Snapple Group, Inc

SAP Data Analyst

Dec 2015- Till Now

Roles and Responsibilities:

Review unmapped accounts from the Itrade reports and identify SAP accounts to complete the mapping.

Work with Itrade to obtain and load any volume that was assigned to Invalid status.

Coordinate with the CI team to get necessary customers created to complete mapping.

Obtain mapping cross reference account lists from ITN and compare detail to SAP for accuracy.

Utilize Excel to perform data bounces and create reports, generating BW before and BW after Reports after volume upload.

Utilize SAP and Business Warehouse for research and reporting.

Identify and correct volume including cancel rebills and mapping updates.

Coordinate delivery agent transitions and changes within customer groups.

Extracted, compiled and tracked data, and analysed data to generate reports.

Respond to customer inquiries about volume accuracy, including Rebates team requests, and direct inquiries from CI Team and Field Sales which are submitted as tickets by team supervisors.

Review volume recaps from various delivery agents to ensure SAP/BW has captured all necessary volume.

Perform reconciliation of volume and load manual volume for non-electronic reporting delivery agents.

Provide cross functional training within the team.

Help identify improvements for workflow processes and cross-functional department policies.

Provide recommendations to management and sales division pinpointing opportunities to improve customer satisfaction and reduce costs.

Prepare and support other initiatives as requested.

Possessing a high level of organizational and follow-up skills with keen sense of urgency and precision to meet exacting deadlines and contractual timeline requirements.

Maintain a consistent level of professionalism while working with internal and external customers.

Demonstrating superior decision-making skills that are performed in a thoughtful, rational manner, and subsequently support and coordinate the decision.

Steria India Limited

SAP Basis Consultant (Royal Mail Group)

Aug 2008- Oct 2014

Client: Royal Mail Group: RMG is the parent company of Royal Mail. Royal Mail is a postal service company in the United Kingdom, originally established in 1516. The company's subsidiary, Royal Mail Group Limited, operates the brands Royal Mail (letters) and Parcel force Worldwide (parcels).

Environment: SAP ECC 6.0, Solution Manager 7.0, MS SQL, Windows Server 200

Team Size: 4

Role: SAP Basis Consultant

This role constitutes the responsibility of handling Transport Requests, doing Housekeeping Tasks which include Hourly Checks, Background Job Monitoring, IDOC Monitoring, User Administration, Error Handling on a day to day basis with the goal of providing excellent system reliability, performance, high availability and overall optimized systems.

Handling Transport requests, creation, migration, Transport Buffer Checks and Error Handling in case of Transport Failures

Housekeeping Jobs - This includes Hourly checking of certain Jobs, Update Requests, Global Work Processes, Background Job Administration, and Spool Administration.

IDOC Monitoring.

SAP Security Checks - SAP* Checks, Standard Profile Check, Client Checks, User Status Checking, Temporary Users Checking, Non-End Users check, Locked Users Check. 90 Days Check, 30 Days check. Standard Parameter Checks

User Administration - User Creation, Roles Profile generation, Authorization Assignments.

Transporting the requests from DEV to QA and from QA to PRD Servers using TP (transport control program) or STMS Transaction and Verifying through transport logs.

Documentations for audit related configuration

Review early watch reports and take necessary actions suggested by SAP

Email deletions through ADR6 Table in production system

Non end-user check and maintaining documents

Using SE16 to modify tables like ZBINT with identifiers watching customer conf is up to date.

Adding Transport requests to the PLE buffers, after successfully migrating from the Quality Servers

Client Copy data between different Development and Quality Systems

Security implementation like creation of users and assigning authorizations according to module requirements using profile generator (PFCG) and amending roles for the users, as per the job assignments

Queue monitoring and call allocation through SRT Remedy tool

Maintaining Standard Parameters for all the application servers

Daily Backups for the development servers & weekly backups for quality servers

Hourly checks for failed updates and work processes

Monitoring SAP Background Jobs, Spool Data, and ABAP dumps

Rectifying system locks, unlocking users

Non end-user check and maintaining documents

Using SE16 to modify tables like ZBINT with identifiers watching customer conf is up to date.

Solving update failures and System failures.

Maintained entire landscape which includes (XI3.0, EP6, ECC6, CRM, NWDI, BW3.5)

Monitored IDOCS and processed failed IDOCS/messages in PI.

System refreshed in ECC/BW/CRM.

Installed and configured solution manager.

Administered Portal (SSO, UME, Transport, System landscape)

Administered PI (sxmb_admin/cache refreshes/message troubleshooting/monitoring etc)

Provided OSS related support to open System for SAP to login, Creating OSS users

Designed SLD and transport management landscape .

Performance tuning in SAP and database (St03, explain plan etc)

Analyzed and Resolved production printer issues .

Setup of new project systems and support go-live.

Applied SAP Notes as per request from Application Team .

Performed Support pack upgrade .

Resolved spool related issues and handled the SAP profile parameter tuning.

Documentation of methodology and knowledge transfer to the customer.

Involved in the SAP architecture for various landscapes and designing as part of new implementation

Worked with functional teams and the architecture teams to determine best practices for the landscapes and all maintenance activities along with upgrades/migrations etc

Involved in Supporting High Availability complex SAP environments which includes components like ECC/BW/Portal/Solution Manager/BOBJ /GRC/CRM etc .

Setup STMS and transported change request among DEV, QAS and PRD systems.

Supported Production performance issues and did analysis of ABAP/JAVA server parameters for optimal performance.

Worked with Portal Frame work, SSO Configuration, content management and user mappings.

Provided recommendations and guidance for the tuning and optimization of SAP and database servers.

Performed setup and administration of CUA and performance troubleshooting

Experience with SAP and DB tools for backup and recovery.

Applied OSS notes according to System Customization.

Performed client copy, remote client copy, user Export/Import in the System Landscape.

Monitored the system logs and ABAP dumps (SM21/ST22) and fixed the problems when occurred.

Checked the overall system performance.

Performed database backups. Using Profile Generator (PFCG), created authorization profiles, single/composite roles.

Lock/Unlock users and reset user passwords.

Monitoring the database and increasing the table spaces.

Documented and updated all the changes in the landscape.

Perform various SAP basis administration support tasks including -

Transports: Expert in doing Transports with TMS through Transport Routes, Transport Request Creation, Migration, Buffer Check and Error handling in case of Transport failure. Transport Management (TMS) process involving moving change requests across landscape and checking transport logs. Provide technical support to change management team and resolve TMS related issues.

House Keeping Jobs: Update Requests, Global Work Processes, Background Job Administration, Spool Administration, System Usage Check, Time based and event based Scheduling of background jobs.

USER Administration: User Creation, Roles Profile generation, Authorization Assignment on R/3 and B/W in CUA environment.

System Monitoring Activities: System Monitoring and reporting of alerts and performance of R/ 3.Update Requests(SM13), System Locks(SM12), Rebuild Index(DB13), Global Work Process Overview(SM66), Running System Check (SM51), Local Work Process Overview(SM50)

SD Exposure

Monitoring the purchase orders through SOST in all production servers

Resending the failed purchase orders.

Revenue batch monitoring in production server.

Steria India Limited

SAP Basis Consultant (Boots)

Aug 2006- Oct 2008

PROJECT – SAP Basis for Boots

Client: Boots is a member of Alliance Boots, an international pharmacy-led health and beauty group, Britain’s leading name in health n beauty for over 150 years, Boots is one of the best known retail names in the UK. As well as retailing, the company develops and manufactures products, and markets many worldwide. At the same time, it is growing as a leader in over-the-counter consumer healthcare products through the activities of Boots Healthcare International. This business is responsible for developing and marketing well-known brands such as Nurofen, Strepsils, E45 and Clearasil. Boots successfully sell these brands in over 130 countries around the world and are committed to growing its international business still further.

Environment: SAP R/3

Team Size: 6

Role: Consulting Analyst – SAP

This role constitutes the responsibility of execution of SAP Basis and security tasks on a day to day basis as and when the request comes, handling Transport Requests, analyzing and handling activities in 6 member team. I was responsible for managing new requirements, performing system checks, and preparing final complete assessment check report. Processing New report requirement, changing previous ones accordingly. Along with this doing housekeeping, System Monitoring. Problem analysis & resolution, and other activities required to maintain system integrity and maximize uptime. Resolving and providing support to tickets created by end users.

Resolved the Critical issues related to security, database and Basis related issues. Checking the health performance for all the systems, Involved in all issues related to security / authorizations.

Responsible for daily security checks, monitoring unsuccessful logons, monitoring inactive users and locking inactive users in production system.

Created users and assigned appropriate authorizations / profiles to them

Created roles (activity groups) by using profile generator and assigned them to users and organizational units

Involved in troubleshooting authorization problems using repository information system, profile generator, PFCG and tracing authorizations using SU53

Transported activity groups to target systems and generated Verified the profiles assignment to users.

Involved in all issues related to security / authorizations

Creation of users, locking / unlocking & deletion of Users

Defining and monitoring the background jobs, check the status of background jobs and analyze cancelled jobs and re-starting the background jobs.

Generating weekly, monthly Reports as per the client requirements and taking care of Remedy calls.

EDUCATIONAL QUALIFICATION

Master’s in computer applications from J.S.S Academy of Technical Education (Noida), India.

Bachelor in Science from H.N.B Garhwal University (Dehradun), India.

Honors Diploma in Software Technology from CMC Ltd. With Excellent Legend.

Work Authorization: EAD

Regards,

Astha Garg

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