Project Manager

THUY THANH PHAM-KNOWLES

949-***-**** (Cell) San Diego, California

**********@*****.*** https://www.linkedin.com/in/Thuy-Pham-Knowles SUMMARY

Team-player seeking the work of Technical Project Manager; coming with expertise in identifying project specifications and defining individual rules and responsibilities. TECHNICAL SUMMARY

Versed in all aspects of Sun computer and network installation and maintenance. Experienced with Telecom Technologies: 1xEVDO, CDMA, 3G, 4G and LTE. Familiar with Programming Languages: HTML, CSS, php, Perl, C, C++, Basic, Java. Hardware: PC, Macintosh and assorted peripherals (scanner, scsi, disk drive, dat drive, etc.). Operating Systems: Linux, VMWare, SunOS, Solaris, VMS, DCL, Borne shell, C shell. Database: Informix 5.x, 7.x, Oracle RDBMS 6, SQL*Loader, SQL*Net, SQLassist, MongoDB. In-house Applications: Network Management System, Performance Management System, Network Performance Tool, Special Events Dashboard.

Vendor Applications: Prospect, eHealth, Performance Center, SevOne, TrueCall applications. PROFESSIONAL EXPERIENCE

Verizon

San Diego, CA

15+ Yrs.

Principle Member of Technical Staff

Led multiple teams to deliver on time and within budget large scale End-to-End Telecom analog and digital Performance Management Applications for Network monitoring capability of Lucent/Nortel/Motorola 1xEVDO/CDMA/3G/4G/LTE data.

Delivered from concept to reality multiple IT and Engineering related projects supporting the Telecom Network system, managing more than 7 million dollar budget for resource labor. Managed project scope by developing work breakdown structure for major milestones and critical path tasks for meeting project deadlines and producing deliverables.

Led the installation of Network Performance Management software interfacing with various development teams and holding them accountable for their commitments.

Overseen technical proposals, including Statement of Work (aka SOW), risks assessment.

Chaired virtual meetings necessary to deliver project from concept to reality following the Define Measure Analyze Improve Control (aka DMAIC) methodology improvement model.

Managed team assigned to specific project in IT and Telecom Network areas.

Produced monthly project forecast to ensure defined scope was delivered and managed to timelines and budget; communicated project status to management and project stake holders.

Collaborated with development and QA teams to plan project sprints, monitor workflow and make timeline adjustments as needed.

THUY THANH PHAM-KNOWLES

949-***-**** (Cell) San Diego, California

**********@*****.*** https://www.linkedin.com/in/Thuy-Pham-Knowles Qualcomm Inc.

San Diego, CA

1+ Yrs.

Senior Programmer Analyst

Project Management responsibilities focused on planning, staffing, delivering and managing different IT and Finance Reporting projects: Developed Actuate reports for Clarify and PeopleSoft; Set-up QC/Logistic e-mail and Web Dashboard for Eudora and Acknowledgment Project.

Led project management teams for information technology infrastructure implementations, upgrades, conversion and recovery.

Created status reports, resource plans, to ensure appropriate decisions were made and maintain development best practices were developed.

Documented errors, provided resolutions and escalated appropriately.

Provided training for Users and Support teams.

AirTouch Cellular Inc.

San Diego, CA

3+ Yrs.

Senior Support Systems Engineer

Managed Analog and Digital communication software applications used by Engineering, Fraud, Finance and Business Development Departments. Focused on Systems and Database Administration; Securities reviews; Long-term resource prediction (storage, systems, etc.); Budget preparation and tracking. EDUCATION

Loyola Marymount University, Los Angeles, CA

Master of Science in Electrical Engineering

University of California, Los Angeles, CA

Bachelor of Science in Mathematics/System Science

Languages: Fluent in English, Vietnamese. Studied French, Farsi, Spanish.

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